Training and Product Engineer

3 days ago


Manila, National Capital Region, Philippines Concepcion Midea Inc. Full time

Job Description: Training and Product Engineer - Residential Aircon

Department:Aircon & Commercial Sales
Industry:Home Appliances (HVAC and NHVAC)

1. Overall Objectives

  • To provide comprehensive training and technical support for residential air conditioning products.
  • To ensure product knowledge and technical expertise among sales and service teams.
  • To enhance customer satisfaction through effective training and product support.

2. Key Responsibilities

  • Develop and deliver training programs for sales and service teams on residential air conditioning products.
  • Provide technical support and troubleshooting assistance to internal teams and customers.
  • Conduct product demonstrations and presentations to clients and stakeholders.
  • Collaborate with the product development team to stay updated on new products and technologies.
  • Prepare and update training materials, manuals, and documentation.
  • Monitor and evaluate the effectiveness of training programs and make necessary improvements.
  • Assist in the resolution of product-related issues and customer complaints.

3. Accountabilities

  • Effective delivery of training programs and technical support.
  • High levels of product knowledge and technical expertise among sales and service teams.
  • Customer satisfaction and positive feedback on training and support services.
  • Accurate and up-to-date training materials and documentation.
  • Timely resolution of product-related issues and customer complaints.

4. Key Relationships

Internal:

  • Sales Teams
  • Service Teams
  • Product Development Team
  • Marketing Team
  • Senior Management

External:

  • Customers and Clients
  • Distributors and Retailers
  • Industry Associations
  • Suppliers and Vendors

5. Functional Competencies

  • Strong technical knowledge of residential air conditioning products.
  • Excellent training and presentation skills.
  • Effective communication and interpersonal abilities.
  • Problem-solving and troubleshooting skills.
  • Ability to develop and update training materials.
  • Proficiency in Microsoft Office Suite and training software.
  • Ability to work independently and as part of a team.
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