CMS Implementation Officer
1 week ago
Maybank Taguig, National Capital Region, Philippines
CMS Implementation Officer2 days ago Be among the first 25 applicants
Direct message the job poster from Maybank
Your Role
The CMS Implementation Officer facilitates the on-boarding and client support of Cash Management Products in accordance to the product specifications and implementation procedures. The incumbent will work closely with product and sales teams to deliver excellent service, risk management, and promote Maybank brand by ensuring process, operation, documentation and onboarding are coordinated across respective units.
How will you contribute
- Scheduling of product implementation activities such as enrollment, installation, training on supported Cash Management Products
- Prepare application installers, converters applicable, and other materials necessary to conduct technical support activities
- Review from time to time the schedule of activities to ensure completeness of work
- Support CMS Sales through customer training
- Provide and implement process improvement initiatives
- Support product team in terms of product improvements
- Take advantage of available time to study on how to improve/enhance systems to exceed customer needs
- Provide updates on deals received
- Provide technical support on handled Cash Management Products
- Support on Cross-selling initiatives
Your Profile
- Bachelor's Degree preferably with Computer, Programming and IT related course
- At least 2 years Cash Management Implementation experience or related experience
- Experience in product/service implementation of Cash Management services or other related products is an added advantage
- Good understanding of IT programs and systems
- Knowledgeable in Microsoft Office
- Knowledgeable in VBA programming is an advantage but not required
Mid-Senior level
Employment typeFull-time
Job functionConsulting, Product Management, and Information Technology
IndustriesBanking
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