Senior Operations Manager
4 days ago
About the Company: We at Wipro are having an opportunity for Senior Operations Manager for managing Travel account at Cebu.
Location: Cebu - IT Park
Working Mode: Work from Office
Account: Travel - Airlines account (Travel domain experience is mandatory)
Responsibilities:- Long-term planning to create initiatives that further the company's overall goals.
- Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities.
- Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits.
- Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives.
- Communicating with the board or other senior officials about shifting company priorities and projects.
- Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue.
- Identifying opportunities to expand or shift course to take advantage of changes in the market.
- Establishes, develops, and maintains a continuous working relationship with the clients.
- Engage with client to deploy opportunities and create a stronger value proposition for clients.
- Proactively evaluate the needs of client and determine solutions for their problems.
- Conduct regular customer connects and participate in Management Review Meetings. Leads the Status/Operations calls with the clients.
- Ensures proper staffing levels to achieve Service Levels.
- Conducts Performance Reviews for direct reports.
Mid-Senior level
Employment Type:Full-time
Job Function:Customer Service and Consulting
Industries:Outsourcing and Offshoring Consulting, Travel Arrangements, and IT Services and IT Consulting
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