Senior Operations Manager

4 days ago


Cebu City, Central Visayas, Philippines Wipro Full time
Senior Operations Manager - Cebu - Travel (Airlines Business)

About the Company: We at Wipro are having an opportunity for Senior Operations Manager for managing Travel account at Cebu.

Location: Cebu - IT Park

Working Mode: Work from Office

Account: Travel - Airlines account (Travel domain experience is mandatory)

Responsibilities:
  • Long-term planning to create initiatives that further the company's overall goals.
  • Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities.
  • Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits.
  • Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives.
  • Communicating with the board or other senior officials about shifting company priorities and projects.
  • Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue.
  • Identifying opportunities to expand or shift course to take advantage of changes in the market.
  • Establishes, develops, and maintains a continuous working relationship with the clients.
  • Engage with client to deploy opportunities and create a stronger value proposition for clients.
  • Proactively evaluate the needs of client and determine solutions for their problems.
  • Conduct regular customer connects and participate in Management Review Meetings. Leads the Status/Operations calls with the clients.
  • Ensures proper staffing levels to achieve Service Levels.
  • Conducts Performance Reviews for direct reports.
Seniority Level:

Mid-Senior level

Employment Type:

Full-time

Job Function:

Customer Service and Consulting

Industries:

Outsourcing and Offshoring Consulting, Travel Arrangements, and IT Services and IT Consulting

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