Customer Support

3 weeks ago

Mabalacat, Central Luzon, Philippines Asurion Full time
Overview

Are you passionate about technology and eager to help people stay connected in their digital lives? At Asurion, we're looking for enthusiastic individuals to join our team as Technical Support Experts. This is your chance to be the go-to person who makes everyday tech issues disappear and keeps our customers' devices running smoothly

Why Choose Asurion
  • Next Level Pay: Earn ₱25,900/₱34,900 monthly salary PLUS unlimited sales incentives (incentives are based on performance).
  • Free Daily meals: Complimentary meals every day
  • Work-Life Balance: Up to 30 days paid time off (convertible to cash)
  • Future planning: Life insurance + retirement plan
  • And more: Transportation, rice, and other allowances
What You'll Do
  • Be the Voice of Support: Answer inbound calls and handle outbound communications, assisting customers with setting up applications, networks, and various technologies.
  • Offer Solutions and Drive Sales: Identify and recommend products or services that match your clients' needs. Use your tech expertise to suggest upgrades or additional services that enhance their experience and satisfaction.
  • Be a dynamic individual with a passion for growth: Thrive on learning new skills and turning feedback into action.
  • Solve Tech Puzzles: Provide expert guidance on troubleshooting devices like laptops, tablets, smartphones, and more. Your knack for resolving technical issues will make you the hero our customers rely on.
  • Engage and Educate: Identify customer needs and educate them about their devices and software. Stay updated on the latest tech trends to provide top-notch support.
  • Deliver Exceptional Service: Ensure every interaction meets our quality standards and aims for the highest customer satisfaction. Your goal is to exceed expectations and contribute to a positive Net Promoter Score (NPS).
  • Be a Tech Trendsetter: Stay ahead of the curve by keeping up with new technologies and device releases. Your proactive learning will enhance your ability to assist customers effectively.
  • Work as a Team: Collaborate with colleagues across Asurion and its clients. Share knowledge, support each other, and contribute to our collective success.
  • Adapt and Thrive: Embrace a dynamic work environment with a positive attitude. Show resilience and a "can-do" spirit, even when faced with complex issues.
What We're Looking For
  • Education: High school diploma or equivalent.
  • Experience:
    • 18 years or older
    • 6 months in a call center sales program
    • 1 year in a call center customer service role
    • 1 year in technical support, preferably with antivirus software
    • Experience with voice and back-office support (chat/email)
  • Skills and Attributes:
    • Passion for customer service and technology
    • Ability to quickly learn new tech and tools
    • Empathy, patience, and problem-solving skills
    • Strong understanding of major operating systems and consumer technologies
    • Proven ability to handle customer queries efficiently and adapt to changes
Why Join Us
  • Make an Impact: Your work will directly help customers navigate their tech challenges, making a real difference in their daily lives.
  • Grow and Learn: We invest in your development with ongoing training and opportunities for advancement.
  • Collaborate and Innovate: Be part of a supportive team that values your input and fosters a collaborative environment.
  • Enjoy the Perks: Competitive salary, sales incentives, benefits, and a dynamic work culture that values your contributions.

Ready to take your career to the next level and be the tech savior our customers need? Apply now and let's connect


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