City Trainer
1 week ago
Role & Responsibilities
Training and Delivery- Conduct hands-on training for shift and store managers.
- Facilitate onboarding for new hires alongside a Buddy trainer.
- Support unbiased RCA for customer complaints.
- Ensure compliance with food safety standards from receiving to serving.
- Provide ongoing training on Recipe SOP and operational processes.
- Ensure PODs receive in-depth culinary training pre-opening.
- Conduct sensory evaluations for all meal sessions.
- Perform mystery orders to assess service performance.
- Share sensory reports with stakeholders objectively.
- Monitor kitchen team performance through quality checks.
- Implement a certification system for staff culinary standards.
- Use KPIs to measure training effectiveness and adjust strategies.
- Train staff on kitchen equipment operation and maintenance.
- Support new store openings for a smooth launch.
- Conduct refresher training on updated standards.
- Assist store teams in achieving customer satisfaction goals.
- Provide tailored coaching to enhance specific competencies.
- Offer real-time feedback during and after training.
- Identify high-potential employees for leadership programs.
- Conduct follow-ups to ensure skill implementation.
- Maintain accurate training records and evaluations.
- Develop reports on training outcomes with actionable insights.
- Update training materials to align with current standards.
- Implement continuous improvement strategies for training.
- Align training initiatives with operations and NPD teams.
- Prepare training reports for senior management review.
- Coordinate with HR and operations for workforce development.
- Collaborate with unit and area managers to meet business goals.
Qualifications:
- Knowledge and functions of different cooking methods and equipment.
- Understanding of perishable and non-perishable food & beverage ingredients.
- Possess detailed skills and knowledge of Indian, Oriental, Cafe, and world cuisine.
- Knowledge of food safety and food quality fundamentals.
- Knowledge in kitchen (Cloud Kitchen), operations management, total cost management, and Microsoft Excel & Word.
Preferred Candidate Profile:
- Education Qualification: Graduate/Post-graduate from a Govt Recognised Culinary Institute in Culinary / Food and Beverage Operations.
- Additional Certifications (if applicable):
- Experience: Minimum 7-10 years of experience in the industry or profession - Hotel, Restaurant, Cruise, or food tech companies.
Perks and Benefits:
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