Quality Assurance Officer

2 days ago

Makati City, National Capital Region, Philippines Metrobank Full time

Press Tab to Move to Skip to Content Link

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces yo u need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach

Position Title: Quality Assurance Officer

Job Summary:

The Quality Assurance Officer plays a vital role in upholding and enhancing the integrity and consistency of operational standards within the Centralized Processing Division. This position is responsible for developing and implementing quality assurance strategies, evaluating key processes, and driving continuous improvement across departments in CPD. Through a combination of thorough auditing, data analysis, and employee development, the QA Officer ensures that internal practices align with established policies and performance goals.

Specific Duties & Responsibilities:

Quality Assurance

  • Conduct regular quality reviews to ensure compliance with policies and procedures (P&P).
  • Maintain accurate documentation of QA audits, inspections, and review findings.
  • Lead calibration sessions and facilitate cross-functional meetings to ensure consistency in quality assessment.

Process Control

  • Identify critical business processes and define essential quality characteristics.
  • Establish and maintain clear quality standards for each operational touchpoint.
  • Determine control checkpoints and implement monitoring tools and methodologies to assess performance.

Process Improvement

  • Analyze process inefficiencies and recommend scalable improvements such as automation or innovation projects.
  • Lead change management initiatives to support operational enhancement.
  • Manage end-to-end execution of process improvement projects.

Business Analytics

  • Prepare and deliver insightful weekly/monthly QA reports to key stakeholders.
  • Analyze performance data, identify trends, and present actionable recommendations.
  • Develop and utilize key performance indicators (KPIs) to assess the impact of QA measures.

Training & Development

  • Champion a culture of continuous learning and operational excellence.
  • Design and conduct training sessions, workshops, webinars, and refresher programs to enhance employee knowledge and capability.
  • Build tailored development programs to strengthen organizational effectiveness and align with strategic goals.

Other Details:

Rank: Junior Officer

Unit: Branch Banking Sector / Branch Operations Support Group / Centralized Processing Division / Quality Assurance Department

#J-18808-Ljbffr

  • Quality Assurance and Control Officer

    7 hours ago

    Quezon City, National Capital Region, Philippines Quality Choices Corporation Full time $104,000 - $130,878 per year

    Quality Assurance and Control Officer - is responsible for ensuring that all products meet quality standards based on client specifications and regulatory requirements. This role involves inspecting incoming and outgoing goods, assessing supplier, compliance, and implementing quality assurance processes to maintain product consistency and customer...

  • Quality Assurance Officer

    5 days ago

    Makati City, National Capital Region, Philippines Metrobank Full time ₱45,000 - ₱55,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces yo  u need to do your best work, unleashing your full potential to help you secure your...

  • Quality Assurance Officer

    1 week ago

    Makati City, National Capital Region, Philippines East West Banking Corporation Full time ₱600,000 - ₱1,000,000 per year

    About the job Quality Assurance OfficerAbout the JobLocation: MakatiCorporate Title: Junor Officer to Senior Assistant ManagerWork Arrangement: OnsiteOur Customer Service Team is looking for experienced professionals to join us in Makati in the role of Quality Assurance Officer.In this role, you will improve customer experience, reduce complaints, and...

  • Quality Assurance Officer

    1 week ago

    Makati City, National Capital Region, Philippines Xceptional International Services and Safety Corporation (XISCO) Full time ₱255,000 - ₱302,400 per year

    The Quality Assurance Officer is responsible for ensuring that all facilities management operations, services, and processes comply with organizational standards, client requirements, and regulatory guidelines. This role oversees the development, implementation, and monitoring of quality management systems to drive continuous improvement in service delivery,...

  • Quality Assurance Officer

    1 week ago

    Mandaluyong City, National Capital Region, Philippines EastWest Banking Corporation Full time ₱600,000 - ₱1,000,000 per year

    Corporate Title: Quality Assurance OfficerWork Arrangement: OnsiteOur Consumer Lending team is looking for experienced professionals to join us in Mandaluyong and Makati in the role of Quality Assurance Officer. This role focuses on ensuring accurate and timely processing of quality assurance, compliance, and governance tasks within the Consumer Collections...

  • quality assurance officer

    2 weeks ago

    Quezon City, National Capital Region, Philippines Globalland Property Management, Inc. Full time

    OverviewThe Quality Assurance (QA) Officer is responsible for monitoring and evaluating processes, systems, and outputs to ensure compliance with company standards, industry regulations, and customer requirements. This role ensures that products and services meet quality expectations and supports continuous improvement initiatives.ResponsibilitiesDevelop,...

  • Quality Assurance Officer

    1 week ago

    Makati City, National Capital Region, Philippines Radix HR Full time $40,000 - $60,000 per year

    Key Responsibilities: Develop and implement quality assurance processes to ensure compliance with industry standards and regulatory requirements. Conduct regular quality inspections and audits of raw materials, in-process products, and finished goods. Identify and troubleshoot any quality issues or non-conformances in the production process. ...

  • Quality Assurance Officer

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Cosmopack, Inc Full time ₱216,000 per year

    Cosmopack, Inc is hiring a Full time Quality Assurance Officer role in Mandaluyong, NCR. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱18,000 per month

  • Quality Assurance Officer

    1 week ago

    Makati City, National Capital Region, Philippines Metrobank Full time ₱600,000 - ₱1,200,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces yo  u need to do your best work, unleashing your full potential to help you secure your...

  • Quality Assurance Manager

    4 days ago

    Makati City, National Capital Region, Philippines Security Bank Corporation Full time $104,000 - $130,878 per year

    TheQuality Assurance Managerensures that the team of Quality Assurance Officers meets or exceeds the standards in designing and delivering the set Quality metrics to continuously drive the performance of the Customer Contact Group.How You'll ContributeSpearheads the development of quality goals, procedures, and standards that are coherent with the values of...