Deputy Head, IT Management Division

3 weeks ago


Taguig, National Capital Region, Philippines Metrobank Full time

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

Position Title: Deputy Head, IT Management Division

Job Summary:

  • Directs the overall support activities of the group on assets and inventory; budget and expenses; service reporting and relevant metrics; trainings and resource management.
  • Responsible for the formulation of policies and procedures and in the administration of quality assurance and improvement program of ITG; and to track ITG-related audit and regulator issues for its timely resolution.

Role Exposure:

  • Accountable for the overall delivery of service support department and process excellence department in ITG including but not limited to the following:
    • IT Budget and Expenses
    • Bank's IT Assets
    • Staffing and Development of ITG resources
    • ITG Metrics and Performance
    • Policies and Standard Procedures
    • Audit and Compliance Items
  • Leads intra-divisional activities like personnel development, training, research, budget management, and policies review/improvement.
  • Directs coordination and evaluation of the division's employees; carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; namely, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Ensures compliance with internal and external policies, security, and legal regulatory requirements as applicable. Supports audit exercises when needed.
  • Performs other related functions that may be assigned from time to time.

Qualifications:

  • Bachelor's Degree in Computer Science / Information Technology and/or equivalent.
  • Has at least 10 years' experience in people management.
  • Solid experience in process improvement / continuous improvement.

Other Details:

Rank: Senior Officer

Unit: Enterprise Services Sector / Information Technology Group / IT Management Division

Location: Metrobank Center, BGC, Taguig City

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