Deputy Head, IT Management Division
3 weeks ago
Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach
Position Title: Deputy Head, IT Management Division
Job Summary:
- Directs the overall support activities of the group on assets and inventory; budget and expenses; service reporting and relevant metrics; trainings and resource management.
- Responsible for the formulation of policies and procedures and in the administration of quality assurance and improvement program of ITG; and to track ITG-related audit and regulator issues for its timely resolution.
Role Exposure:
- Accountable for the overall delivery of service support department and process excellence department in ITG including but not limited to the following:
- IT Budget and Expenses
- Bank's IT Assets
- Staffing and Development of ITG resources
- ITG Metrics and Performance
- Policies and Standard Procedures
- Audit and Compliance Items
- Leads intra-divisional activities like personnel development, training, research, budget management, and policies review/improvement.
- Directs coordination and evaluation of the division's employees; carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; namely, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Ensures compliance with internal and external policies, security, and legal regulatory requirements as applicable. Supports audit exercises when needed.
- Performs other related functions that may be assigned from time to time.
Qualifications:
- Bachelor's Degree in Computer Science / Information Technology and/or equivalent.
- Has at least 10 years' experience in people management.
- Solid experience in process improvement / continuous improvement.
Other Details:
Rank: Senior Officer
Unit: Enterprise Services Sector / Information Technology Group / IT Management Division
Location: Metrobank Center, BGC, Taguig City
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