Tenancy Progression Officer
3 weeks ago
Manage the tenancy application process from offer acceptance to move-in.
Job DescriptionResponsibilities:- Manage the tenancy application process from offer acceptance to move-in.
- Provide comprehensive support to prospective tenants throughout the application and onboarding process, utilizing various communication channels such as phone calls, emails, and chat.
- Collect and verify required tenant documentation such as proof of identity, employment, and income.
- Coordinate with the referencing agency to complete tenant background and credit checks.
- Liaise with the property management team to schedule move-in appointments and ensure a smooth onboarding process.
- Maintain detailed records and documentation of the tenancy progression workflow.
- Provide excellent customer service and respond promptly to tenant inquiries.
- Ensure compliance with all relevant tenancy legislation and internal policies.
- Provide additional support to the team by completing various tasks as needed, contributing to overall team efficiency and success.
- 3+ years of experience in a customer service or administrative role, preferably in the property/real estate industry.
- Strong organizational and time management skills to juggle multiple applications.
- Excellent verbal and written communication abilities to interact with prospective tenants.
- Good understanding of tenancy laws and application processes.
- Proficient in using office software such as MS Office.
- Ability to work independently and as part of a team.
- Commitment to providing high-quality customer service.
- M to F, 4pm to 1am / 5pm to 2am Manila time.
- Permanent Homebased.
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Tenancy Progression Officer
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Manila, National Capital Region, Philippines Outsourced Full timeJob SummaryManage the tenancy application process from offer acceptance to move-in.ResponsibilitiesManage the tenancy application process from offer acceptance to move-in.Provide comprehensive support to prospective tenants throughout the application and onboarding process, utilizing various communication channels such as phone calls, emails, and...
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Residential Progression Assistant
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