Business Support Administrator

5 days ago


Taguig, National Capital Region, Philippines Satellite Office Full time

BUSINESS SUPPORT ADMINISTRATOR

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A BUSINESS SUPPORT ADMINISTRATOR?

Working across multiple systems, your role will see you provide a wide range of business support services, including recording, updating & maintenance of cloud-based systems (i.e., Microsoft Dynamics), generating & preparing reports, effectively progressing orders that are received through to invoicing and supporting the wider team with day-to-day administrative tasks.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

  1. Sales Administration
  2. Order Processing
  3. Customer Experience
  4. Data Maintenance

Sales Administration:

  • Supporting daily sales requirements within the quote to cash process (creating Salesforce records, chasing vendor etc.)
  • Creating quotes for the sales team
  • Requesting quotes from vendors
  • Assist with the processing of renewals (creating quotes and monitoring renewal mailbox)
  • Assist with vendor/customer correspondence by monitoring the shared delivery mailbox
  • Submit deal registrations to vendors

Order Processing:

  • Processing orders with vendors, reviewing and verifying relevant documents specific to the order
  • Raising internal PO's and communicating them to accounts
  • Manage the order process at each stage with sales rep, customers, and vendors
  • Ensuring orders are accurately processed in a timely manner
  • Confirming services have been correctly provisioned with vendor – chasing up any overdue orders

Customer Experience:

  • Outlook In-Box Management - Checking and maintaining shared mailboxes and personal inbox ensuring any items that require attention are effectively responded to.
  • Client database management
  • Process cancellation requests and communicate them effectively to suppliers and our internal accounts team to confirm termination of clients.

Data Maintenance:

  • Ensure Contacts and Accounts are accurately recorded
  • Maintain Account & Opportunity ownership
  • Maintain files and record management
  • Data entry
  • Perform other duties and responsibilities as required

Outcomes and Measures:

  • Duties performed within agreed SLAs (Service Level Agreements)
  • High level of quality ensuring business processes are followed and accurately executed
  • Ensure compliance with general work practices
  • Demonstrate working in a busy and ever-changing environment with the ability to remain flexible & meet department deadlines.

WHAT ARE WE LOOKING FOR?

  • Previous experience in an administration assistant or business support role within a commercial environment
  • Prior experience in a project support position
  • Ability to drive project-based work and to manage tasks, schedules, deliverables, budget and project risk
  • You have prior technical experience, ideally with knowledge and understanding of the Salesforce.com platform, eco-system, and best practices
  • The Salesforce Administrator Certification is desirable but not essential
  • Proficiency in the use of the Microsoft Suite including Excel, Word, PowerPoint, and Outlook
  • Proven track record of compliance with policies and procedures
  • Strong commercial acumen as well as financial and analytical skills
  • ServiceNow and MS Dynamics Background
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