Network Engineer

3 days ago

Quezon City, National Capital Region, Philippines SupportNinja Full time
Overview

Network Security Engineer. Onsite at The Sanctum, SM - North EDSA, QC.

Responsibilities
  • Serve as a support resource, resolving basic to medium customer-reported issues related to SD-WAN, firewalls, routers, and switches.
  • Receive customer calls and own case lifecycle in Salesforce and ServiceNow.
  • Troubleshoot and resolve VPN tunnel issues (Phase 1 and 2), Fortinet firewall policies, and network security configurations.
  • Perform network device replacements (firewalls, routers, and switches) using backup configurations.
  • Conduct root cause analysis and service restoration for network performance issues.
  • Maintain SLAs by prioritizing and resolving tickets based on impact and urgency.
  • Collaborate across internal and external teams, including Tier-1 support, NOC, Cox Service Assurance, Implementation, vendors, and ISPs/MSPs.
Qualifications
  • Minimum 1 year of hands-on experience in a network support or NOC operations role.
  • Strong communication skills with the ability to de-escalate frustrated customers and provide clear, empathetic support.
  • Experience with Next Generation Firewalls (NGFW) and network security concepts.
  • Practical experience supporting at least one SD-WAN platform (VeloCloud, Fortinet, or Meraki).
  • Very good understanding of network protocols and technologies: TCP/IP, UDP, SSL/IPsec, VPN, VLAN, STP, BGP, DHCP, QoS, and MPLS.
  • Demonstrated experience supporting LAN, WAN, Wi-Fi, and SD-WAN environments.
  • Working knowledge of performance monitoring tools and network management systems.
  • Capable of mentoring junior staff and contributing to team knowledge-sharing efforts.
  • Ability to clearly explain technical details to both technical and non-technical audiences.
Benefits
  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Beautiful office space
  • Free lunch provided daily

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