Workforce Senior Central Planning Lead

4 days ago

Manila, National Capital Region, Philippines Gear Inc Full time

Job Information:

As a Regional Workforce Sr Lead, you will effectively evaluate business processes, anticipate requirements, uncover areas for improvement, and implement solutions and system enhancements through the business rule engine module. Provides day-to-day support for the originations, resolves issues affecting the organization, and ensures the successful execution of system enhancements through close coordination with Operations.

Location: Hybrid work - Alabang, Philippines

Job description:

  • Manage overall capacity planning for multi-geo / sites and products

  • Develop and implement capacity planning strategies to ensure optimal resource allocation

  • Collaborate with operations, workforce management, IT, and leadership teams to align capacity planning with business goals

  • Lead a team of capacity planners, providing guidance, training, and performance management

  • Analyze reporting, staffing and scheduling procedures and/or structure on an on-going basis to ensure maximum effectiveness and efficiency

  • Proactively provide scheduling analysis, recommendations for improvement, including headcount requirements, long-term planning, scheduling and bidding strategies, staffing strategies.

  • Lead capacity planning governance calls

  • Serve as the Subject Matter Expert representing the business and to provide recommendations for scaling resources efficiently while balancing cost and performance

  • Establish and maintain operational reporting. Assure accurate and timely distribution to key stakeholders. Reports pertaining to capacity planning, billing, run-rates, cost codes, headcount and others

  • Coach, train, and evaluate Workforce Management Team members skills and understanding on capacity planning

  • Do auditing and inspections of headcount numbers and reconciliation with each site and HR

Qualifications:

A bachelor's degree in Computer Science or Information Technology, Business, Operations Management or related field

  • Minimum of 2 years relevant experience

  • Technical knowledge of MS Office products and Google Suite

  • Planning and organizational skills

  • Ability to make decisions on complex scenarios and under pressure

  • Attention to details

  • Strong analytical and problem-solving skills with the ability to interpret complex data

  • Commitment to ownership and accountability

  • Excellent leadership, communication, and stakeholder management skills

  • Demonstrated ability to draw on a diverse range of information and to be able to formulate a proper conclusion for the management of operational risks and business objectives

  • Well-developed technical skills, MS Office products and Call Center technologies

  • Excellent verbal and written communication skills

  • Willing to work shifting hours, weekends and public holidays

  • Ability to work in a fast-paced environment with shifting priorities

Benefits:

  • Competitive salary and benefits package.

  • Opportunity to work on diverse and exciting projects.

  • Professional development and training opportunities.

  • Collaborative and innovative work environment.

  • Career growth potential within the company.

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