
Medical Billing Specialist
3 weeks ago
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Billing Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and lifelong learning. We are looking for a team player who is ready to contribute to our mission.
Responsibilities- Perform eligibility and benefits verification for treatments, hospitalizations, and procedures
- Reviewing patient bills for accuracy and completeness and obtaining any missing information
- Following up on unpaid claims within the standard billing cycle timeframe
- Calling insurance companies regarding any discrepancy in payments if necessary
- Identifying and billing secondary or tertiary insurances
- Provides customer support through different communication channels (Phone, email, chat).
- Resolve issues and accommodate customer inquiries to ensure satisfaction with products or services.
- Collaborate with colleagues and different departments to resolve complex issues
- Maintain accurate records on customer interactions, transactions, feedback, etc.
- 6 months - 1 year BPO experience in a US Healthcare account
- Good working knowledge with medical claims, benefits, eligibilities, appeals
- Familiar with US Healthcare Insurance (Medicare, Medicaid)
- Excellent verbal & written English skills
- Ability to display empathy and patience in addressing customer concerns
- Strong problem-solving skills
- Adaptability to a changing work environment
- Ability to remain calm under pressure
- Proficiency in using computer systems & relevant software
- Willing to work onsite in Makati or Mandaluyong
- Amenable working night shift
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: IT Services and IT Consulting
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