USRN - Illinois License

1 week ago

Manila, National Capital Region, Philippines Hexaware Technologies Phil. Branch Full time

Role and Responsibility:

  • As a Telephone Triage Nurse, accept telephone calls from patients with varying levels of acuity and types of medical concerns including but not limited to:
    • Perform to the level of a licensed registered nurse as dictated by the Illinois Nurse Practice Act
    • General health inquiries
    • Chronic disease management
    • Medication Management
    • Mental health concerns
  • Promote clear and coherent verbal communication following an appropriate line of questioning & clinical assessment
  • Medication advice: Provide advice on over-the-counter medications and recommend appropriate dosages
  • Referral to Healthcare providers: Direct patients to the appropriate healthcare provider if necessary, such as primary care physician, specialist, or emergency department
  • Follow-up care: Provide follow-up care, checking in with patients to see how they are doing and ensuring that they are following the recommended treatment plan
  • Assure quality of care by adhering to therapeutic standards; measuring health outcomes against patient care goals and standards; making or recommending necessary adjustments
  • Manage prescription refills per protocol.
  • Accurately document symptoms/complaints, nursing assessments, advice provided, and patient/caller response in patient and department records.
  • Maintain accurate and detailed patient records and pertinent information; post tests and document patient education provided. Enter all pertinent communications with the patient into the Medical Record
  • Resolve patient problems and needs by utilizing multidisciplinary team strategies as appropriate and assist in the development of case management metrics to identify opportunities to improve care
  • As a member of a healthcare team, function in the role of patient advocate by being in the position of initial contact for patient-related issues
  • Follow patient privacy in accordance with HIPAA.
  • Ability to make sound decisions quickly and effectively, especially in urgent or critical situations
  • Conduct outbound calls to patients in need of medical advice or follow-up care

Qualifications:

  • Willing to relocate to Mexico with a minimum 1-year contract (Relocation, Visa, and Travel costs to be shouldered by the company)
  • NCLEX-RN certified nurses with 3-5 years of recent Telephone Triage experience/Call Center Experience
  • Licensure in at least one US state is required. Nurses registered in the state of Illinois are highly preferred
  • Preferred candidate with a minimum of 2 years of clinical experience in a physician office, one or more specialties, home health, critical care, and/or emergency room
  • Demonstrates empathy and compassion while interacting with patients, understanding their concerns, and providing support.
  • Clinical Assessment: Skilled in handling different types of calls from patients/caregivers, assessing patient symptoms, and determining whether medical attention is necessary. Ability to provide guidance on self-care when appropriate.
  • Experience working with Electronic Medical/Health Records and documenting electronically.
  • Experience with various computer software, knowledge of Microsoft Word, Excel, Outlook, and the internet
  • Typing skills to prepare forms and correspondence with speed and accuracy.
  • Skilled in speaking English clearly and distinctly, with appropriate grammar. IELTS/TOEFL certification would be a value add
  • Demonstrated ability to work as part of a team while functioning independently, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur.
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