Quality Assurance Leader

Job DescriptionThe Quality Assurance Team Leader will be responsible for ensuring the quality of customer interactions in a call center environment. Key responsibilities include:Quality Evaluation and Coaching: Perform day-to-day QA evaluations and provide coaching to agents to ensure alignment with quality standards and business goals.Team Leadership: Lead,...

We are seeking a dynamic Quality Assurance Manager to lead and develop our QA team for a high-profile travel account. The ideal candidate will have 4-5 years of experience in QA management, preferably with travel or telco accounts.Key Responsibilities:Implement quality assurance strategies to improve customer satisfactionMonitor, evaluate, and enhance call...

Job SummaryThis is a challenging opportunity for a detail-oriented and organized individual to join our team as a Quality Assurance Associate. In this role, you will be responsible for performing various tasks related to quality assurance.Responsibilities:Review transactions and select samples for auditing.Performs risk assessments related to performance...

About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

Job Description:We are seeking a highly qualified professional to fill the position of Quality Assurance Manager at our organization.About Us:We are a leading company in the industry, committed to delivering high-quality products and services.Responsibilities:Quality Assurance Expertise:A Bachelor's Degree from a reputable institution is required. A degree...

A key focus of this role is on enhancing service delivery through effective quality assurance processes. The successful candidate will analyze performance data, identify areas for improvement, and implement solutions.Develop and implement quality assurance frameworks.Collaborate with teams to resolve quality issues.Provide coaching and feedback to enhance...

Job DescriptionThe role of Quality Assurance Leader is to drive the development of a next-generation shared services quality organization by consistently raising service delivery standards and ensuring low-risk, zero-surprise operations.This involves developing and implementing audit compliance strategies, including robust root cause analysis and remediation...

Job SummaryWe are seeking an experienced Quality Assurance (QA) professional to manage and guide our QA team in monitoring, evaluating, and enhancing the quality of customer interactions across multiple communication channels. This role is crucial in ensuring a consistent and high-quality customer experience while maintaining compliance with industry...

Job SummaryYour employment duties as a Quality Assurance Specialist will consist of the following tasks. These duties are not exhaustive, and you will be expected to perform any reasonable employment task assigned by a leader.As a Quality Assurance Specialist, you will be involved in creating and implementing a defined strategy for quality assurance and...

Company OverviewJobsAvenuePH is a leading provider of customer experience solutions, dedicated to delivering exceptional service excellence.">Job DescriptionWe are seeking a Quality Assurance Specialist to monitor and evaluate customer interactions to ensure service excellence. The ideal candidate will assess call quality, provide feedback to agents, and...