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Quality Assurance Manager Lead

3 weeks ago

Cebu City, Central Visayas, Philippines Trinity Workforce Full time
Job Description

At Trinity Workforce, we are seeking a highly skilled Quality Assurance Manager Lead to join our team. As a key member of our organization, you will be responsible for ensuring the quality of our processes and services.

Key Responsibilities:
  • Develop and implement audit plans to ensure compliance with SOPs
  • Conduct regular audits to monitor process quality and identify areas for improvement
  • Analyze data to identify trends and error patterns
  • Prepare reports for review by internal leadership and clients
  • Collaborate with delivery teams to deploy best practices and improve process quality
  • Ensure compliance with external auditors and develop SOPs as required
  • Drive training initiatives to maintain process quality and reduce errors

Requirements:
  • Proven experience in quality assurance and audit management
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Knowledge of SOPs and compliance regulations