Lead - Infrastructure

4 days ago

Tarlac City, Central Luzon, Philippines Sutherland Global Full time
Company Description

Sutherland is seeking a reliable and detail-oriented person to join us as Lead-Help Desk-Deskside Support. We are looking for an individual with solid technical background on IT Operations, and with good written and verbal communication skills. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Job Description

To provide time critical support to system users within the business areas, ensuring maximum efficiency to achieve maximum customer satisfaction

  • Efficient problem resolution and maximize the system availability.
  • Review the frequently faced system problems and work on the improvements
  • Identify pressure points and minimize risks.
  • Contribute towards automation and minimizing issues by improving technology and reduce owner ship costs.
  • Strictly adhere to the set procedures and follow the guidelines.
  • Strict Compliance to agreed SLA for issue resolution.
  • On Call 24x7
Qualifications
  • 4 years College Graduate on Computer-related course.
  • Excellent in Verbal and Written communication.
  • Understands the needs of both internal and external customers and be committed to delivering an excellent service.
  • Ability to work well with others in pursuit of business aims.
  • Energy, enthusiasm and commitment to the business unit.
  • Positive response to and recognition of the need for change.
  • Ability to make realistic decisions and is willing to take the responsibility for acting on their own initiative.
  • High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development.
  • Sound technical knowledge on the related business areas.
  • Willing to work on different shifts and be assigned to other sites/location if required.

Pre-requisites:

  • Medically cleared with fit to work certificate. No health issues.
  • Preferably minimum 1 year experience in the same field
  • Technical experience with Windows Operating Systems and Applications
Additional Information

All your information will be kept confidential according to EEO guidelines.


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