Service Leader
6 days ago
Negotiable
On-site - Makati 1-3 Yrs Exp Diploma Full-time
Job DescriptionMakati Shangri-La, Manila
Makati Shangri-La is a deluxe hotel located at the center of Manila's financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi-Fi Internet access, and premiere function rooms.
As a Service Leader - Front Office, we rely on you to:
- Have a complete knowledge of the operational systems at Front Office.
- Build relationship with guests to delight and gain loyalty.
- Take note, collect, and take action on any guests' preferences.
- Ensure all interactions with guests are handled professionally and with care adhering to hotel's policies and procedure.
- Supervise Front Office operations and workflow to maximize guests' satisfaction.
- Know all the emergency procedures and the appropriate response during each emergency situation.
- Is presentable, articulate, and well-groomed.
- Communicates and writes with fluency in English (as well as the local language).
- Is a college graduate (preferably HRM).
- Has relevant experience in Front Office with a supervisory position.
- Has strong engagement, interpersonal, and communication skills.
- Is able to lead and motivate the team.
- Takes ownership and initiative.
- Has knowledge of OPMS (preferably).
- Is willing to work long hours.
- Has a background in Rooms Controlling using OPMS.
If you are the right person, what are you waiting for? Click the apply button now
RequirementsPlease refer to job description.
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