Application Support Engineer

1 day ago

Taguig, National Capital Region, Philippines Ubiquity Global Services, Inc. Full time
Duties and Responsibilities:
  • Provide application support and initial triage of all tickets (issues/requests) escalated to the Application Support Team.
  • Manage and maintain applications and integrations across systems and environments.
  • Maintain and regularly update technical documentation, including SOPs, knowledge bases, and infrastructure diagrams.
  • Collaborate with development and infrastructure teams to identify, triage, and resolve technical issues involving both application and database layers.
  • Ensure all support activities follow ITIL processes and best practices.
  • Coordinate with local and global teams for escalations and system changes.
  • Deliver end-user and internal team training for application and database usage.
  • Assist in the planning and execution of maintenance windows, database upgrades, and patching schedules.
  • Develop ad-hoc and scheduled reports for various departments, leveraging SQL queries and reporting tools.
Requirements:
  • Minimum of 2 years' experience in Application Support, ideally with a background in Database Administration.
  • Hands-on experience administering MariaDB and Microsoft SQL Server is preferred
  • Familiarity with ITIL frameworks and ticket management systems.
  • Solid knowledge of IT hardware, software, and troubleshooting methodologies.
  • Strong understanding of Cloud Infrastructure (e.g., AWS EC2, VPC, Amazon Linux AMI).
  • Proficient in both Windows and Linux environments, including log analysis and basic shell scripting.
  • Experience with API support, including request testing and error analysis.
  • Exposure to Docker containers and orchestration is a plus.
  • Basic scripting or automation knowledge using Shell, Python, or similar technologies is a plus
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