Data & Automation Engineer

Data & Automation Engineer role at Crisp. This is a remote (nearshore/offshore) role and part of Crisp's Global Team.

At Crisp, we're on a mission to help 10,000 law firms each grow their revenue by $10 million over the next 10 years, creating a $10 billion impact in the legal industry. We're hiring to serve as the technical glue between people, platforms, and performance — building analytics tools, integrating CRMs, automating workflows, and delivering fast, flexible data solutions that move the needle.

This is a high-output, high-ownership role for someone who thrives in ambiguity, communicates with clarity, and builds solutions that scale. You'll bridge analytics and engineering, working across Salesforce, HubSpot, Zapier, Google Sheets, Domo, and lightweight code to make information accessible, accurate, and actionable.

• Business Partnering, Analysis, & Performance
• Translate stakeholder needs into working prototypes, dashboards, and reporting tools in hours, not days.
• Create and deliver reporting packs (daily, weekly, monthly, quarterly, YTD) for managers, directors, and executives.
• Partner with teams across operations, recruiting, HR, coaching, marketing, sales, and finance to build flexible, self-serve tools.
• Collect and analyze productivity and performance data across departments; identify gaps, trends, and actionable insights.
• Proactively surface red flags, performance trends, and opportunities for improvement before leadership asks.
• Build and maintain real-time dashboards using SQL, BI platforms (Domo/Tableau), and embedded Google Sheets.
• Ensure compliance, consistency, accuracy, and timeliness of all reports and dashboards.
• Maintain KPI definitions, data dictionaries, and process documentation.
• Optimize reporting for speed, reusability, and scalability across multiple business units.
• Leverage automation tools (Zapier, APIs, Apps Script, ELT pipelines) to reduce manual processes and eliminate errors.
• Perform regular audits and cleanup of databases and reporting systems to ensure data integrity.
  • CRM, API, & Systems Development
  • Architect and maintain CRM and project management automations across Salesforce, HubSpot, ClickUp, among others — including flows, triggers, reporting, and backend configuration.
  • Write and maintain scripts and integrations using Python and Java to connect data across systems, automate workflows, and support new business use cases.
  • Build and maintain API connections to sync data between CRMs, BI tools, and spreadsheets.
  • Lead integration projects from requirements gathering through deployment (e.g., payment syncs, form integrations, workflow automation).
  • Collaborate with on-site and offshore teams to capture requirements, troubleshoot issues, and drive alignment.
    • Process Documentation & Continuous Improvement
    • Standardize and document processes to ensure reporting, automation, and data workflows are consistent, scalable, and repeatable.
    • Identify opportunities for cross-platform integrations and workflow optimization to reduce manual work and increase efficiency.
    • Train stakeholders on dashboards, reporting systems, and self-serve analytics tools to drive adoption and accuracy.
      • AI & Workflow Optimization
      • Leverage AI tools (e.g., ChatGPT, AI copilots, or custom models) to accelerate reporting, documentation, and process automation.
      • Identify opportunities where AI can reduce manual work, improve accuracy, or scale insights across the organization.
      What we're looking for
      • Experience: 4–6 years of experience in data analytics, systems integration, or operations/reporting engineering.
      • Spreadsheets: Expert-level proficiency in Google Sheets/Excel (including advanced formulas, automation, and cross-sheet integrations).
      • Programming: Strong knowledge of SQL and APIs, with the ability to write and maintain scripts. Experience with Python and Java is highly preferred (Node.js a plus).
      • Business Intelligence: Experience with BI tools (Domo, Tableau, or equivalent) and data pipeline automation.
      • CRM & Tools: Hands-on experience with Salesforce, HubSpot, ClickUp, and workflow automation tools (Zapier or similar).
      • Cloud & Security: Understanding of cloud platforms (AWS or similar), data pipelines, and security best practices.
      • Process Improvement: Six Sigma or similar process improvement background (preferred).
      • Communication: Exceptional communicator with the ability to translate technical data into clear business insights.
      • Mindset: Detail-obsessed, documentation-driven, and highly proactive in problem-solving.
      Why Our Work Matters
      

Lawyers go to law school to learn how to practice law, but law school doesn't teach them how to run a business. In a world where the best cases often go to the best marketers, not necessarily the best lawyers, legal expertise alone isn't enough. That's where Crisp comes in.

We partner with committed, growth-minded law firms that care deeply about their teams, clients, and communities. Often, it's a David vs. Goliath scenario, where the most dedicated attorneys lack the resources of their larger competitors.

Our mission is to level the playing field, equipping these firms with the tools, strategies, and support they need to stand out and win. We empower law firms to not only grow their businesses but also make a bigger impact — delivering better outcomes and driving positive change.

Crisp is an incredibly fast-moving, high-growth company (1470%+ growth in 3 years) with a laser focus on delivering the absolute best legal marketing and business coaching services on the market today.

Check out what we are about here: www.crisp.co/careers

• Crisp Founder and CEO Michael Mogill named EY Entrepreneur Of The Year 2023
• Named to Inc. 5000 List of Fastest-Growing Private Companies for 7-Years (2024, 2022, 2021, 2020, 2019, 2018, 2017)
• Atlanta's fastest-growing companies 9 years in a row (2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2016)
• Recognized as Atlanta's Best Places to Work
• Creators and annual hosts of the Crisp Game Changers Summit, the largest and most ambitious law firm growth conference on Earth
• Published the legal industry's best-selling marketing book
• Host of the most listened-to podcast in the legal industry
• Featured in Forbes, The Wall Street Journal, TechCrunch, Yahoo, and The Huffington Post

• You will become part of an incredibly crafted and unified company culture with an attentive CEO and teammates who are truly dedicated to success.
• You will work with people from all departments who are happy to help and teach as you work towards growth.
• You will experience working for a company that is truly leading the industry and constantly innovating. Complacency is not part of our vocabulary.
• You will be in an environment that is always ready to tackle a new initiative and put creative ideas into action.
• You will grow personally and professionally. Every measure is taken to ensure our team members thrive. Our Continuing Crisp Education (CCE) program encourages and rewards classes, certifications, book clubs, and trainings.