Digital Sales

4 weeks ago

Tarlac City, Central Luzon, Philippines TalentPop App Full time
Overview

Join TalentPop App as a Digital Sales & Support Representative. We redefine how e-commerce brands connect with customers, delivering top-tier service and sales support that enhances the buyer's journey. If you transform questions into solutions, challenges into opportunities, and conversations into conversions, this role is for you.

We're looking for a motivated and customer-focused Digital Sales & Support Representative to join our remote team. You'll support customers throughout their shopping experience while contributing to sales goals and retention.

What You'll Do
  • Customer Assistance: Respond to customer inquiries via phone, live chat, email, and SMS with clarity, warmth, and professionalism.
  • Sales Support: Recommend products, identify upselling/cross-selling opportunities, and assist with purchase decisions.
  • Order Management: Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy.
  • Brand Representation: Deliver a personalized experience that reflects each brand's voice, values, and standards.
  • Customer Insights: Record and share feedback that can help improve customer experience and internal processes.
  • Team Collaboration: Partner with the internal team to align on trends, performance, and ways to level up the customer journey.
What We're Looking For
  • At least 1 year of experience in e-commerce, customer service, or sales support.
  • Excellent written and verbal communication skills.
  • Experience with tools like Shopify, Zendesk, Gorgias, or other CRM platforms is a plus.
  • Calm under pressure and comfortable with multitasking in a remote, fast-paced environment.
  • Detail-oriented, self-motivated, and solution-focused.
Technical Requirements
  • Stable DSL, Cable, or Fiber internet connection (minimum 15 Mbps, LAN required)
  • Personal PC or laptop with a minimum i5 processor.
Why Join TalentPop App?
  • Performance-based raises and commission opportunities.
  • Paid time off to relax and recharge.
  • HMO health coverage for peace of mind.
  • Recognition bonuses to celebrate your wins.
  • 100% permanent work-from-home setup.
  • Supportive and collaborative team culture with room for career growth.

When applying, please include the application code: BCS

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • IT Services and IT Consulting

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