Customer Service Advisor

4 weeks ago

Sorsogon, Bicol, Philippines Minacs Full time
Customer Service Advisor - Homecoming - Work at Home 2025

Apply Now

Job Title:

Customer Service Advisor - Homecoming - Work at Home 2025

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities


• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')


• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer


• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer


• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures


• Maintain basic knowledge of client products and/or services


• Prepare complete and accurate work including appropriately notating accounts as required


• Participate in activities designed to improve customer satisfaction and business performance


• Offer additional products and/or services


• Track, document and retrieve information in call tracking database


• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile


• High school diploma with three to six months of relevant experience preferred


• Courteous with strong customer service orientation


• Strong computer navigation skills and PC Knowledge


• Ability to effectively communicate, both written and verbally


• Dependable with strong attention to detail


• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly


• Tolerance for repetitive work in a fast-paced, high production work environment


• Ability to work as a team member, as well as independently


• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner


• Ability to rotate shifts, as needed


• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

#LI-DNI

Location:

PHL Work-at-Home NCR QC

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Apply Now#J-18808-Ljbffr

  • Service Coordinator

    2 weeks ago

    Sorsogon, Bicol, Philippines Start Up Digital Full time ₱80,000 - ₱150,000 per year

    Start Up Digital is hiring a Casual/Temporary Service Coordinator role in Sorsogon City, Bicol. Apply now to be part of our team.Job summary:Flexible hours availableNo experience required for this roleLokasyon: Sorsogon CityUri ng Trabaho: Contractor, Commision-basedPaglalarawan ng Trabaho: Naghahanap kami ng isang masigasig at responsable na Business...

  • Enterprise Customer Success Manager

    4 weeks ago

    Sorsogon, Bicol, Philippines Canonical Full time

    Join to apply for the Enterprise Customer Success Manager role at Canonical.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading...

  • Counter Service Professional

    2 weeks ago

    Sorsogon, Bicol, Philippines The SM Store (SM Mart Inc.) Full time ₱15,000 - ₱30,000 per year

    Job Function:Responsible for promoting effortless customer experience and operational excellence involving customers' payments whether cash or charge in consonance with set cashiering systems and procedures.Responsibilities:Engage with customers with proper greeting and composure all throughout the transactionSecuring in initial cash fund, SMAC Kits and...

  • Sales Associate- SM Sorsogon

    2 weeks ago

    Sorsogon, Bicol, Philippines Protemps Incorporated Full time ₱138,000 - ₱183,000 per year

    At least high school graduate or completed vocational in any field.With at least 6 months of experience in retail sales.Customer oriented and sales drivenPleasing personalityExcellent sales and communication skillsJob Description:Promote a company's products or services through excellent customer service.Welcoming customers into the store.Ensure high levels...

  • Sales Associate

    1 week ago

    Sorsogon, Bicol, Philippines Protemps Incorporated Full time ₱151,225 - ₱453,675 per year

    At least high school graduate or completed vocational in any field.With at least 6 months of experience in retail sales.Customer oriented and sales drivenPleasing personalityExcellent sales and communication skillsJob Description:Promote a company's products or services through excellent customer service.Welcoming customers into the store.Ensure high levels...

  • Real Time Analyst

    4 weeks ago

    Sorsogon, Bicol, Philippines Compass Experience Labs Full time

    Career Opportunities with Compass Experience LabsA great place to work.Careers At Compass Experience LabsCurrent job opportunities are posted here as they become available.We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn't find a customer service partner...

  • Pharmacy Assistant

    2 weeks ago

    Sorsogon, Bicol, Philippines WATSONS PERSONAL CARE STORES (PHILS.) INC. Full time ₱104,000 - ₱130,878 per year

    BE PART OF WATSONS:Investors in People (IIP) accredited companyAsia's number 1 pharmacy retail brandBest Companies to work for by HR AsiaOur Pharmacy Assistant helps the Pharmacist in front operations (dispensing, selling, cashiering and customer service) and back operations functions (stock management and other retail processes) appropriate to their level....

  • Senior Crew

    1 week ago

    Sorsogon, Bicol, Philippines Jollibee Group Full time ₱150,000 - ₱250,000 per year

    Title: Senior Crew - Sorsogon City, SorsogonThe Senior Crew Is Responsible For The FollowingProviding good customer service and attending to customers' needsTaking and serving customers their ordersDealing with customer feedback with a positive attitudeRegular SanitationLending a hand to different store areas whenever it is neededPhysical work includes...

  • Business Admin

    4 weeks ago

    Sorsogon, Bicol, Philippines PRISM+ Full time

    Get AI-powered advice on this job and more exclusive features.ResponsibilitiesPrimary ResponsibilitiesExecute operations audit by making follow-up calls to customers and understanding concerns.Prepare and present quality reports of audit findings and recommendations to Managers.Identify key risk and control indicators for assigned audit areas.Maintain...

  • Cluster Manager

    2 weeks ago

    Sorsogon, Bicol, Philippines Hybrid Social Solutions Full time ₱900,000 - ₱1,200,000 per year

    WHO WE ARE LOOKING FORWe are looking for a like-minded, like-hearted Branch Manager who is passionate about advancing the Kingdom of God and serving off-grid communities nationwide by bringing renewable solutions for their development.ROLE DESCRIPTIONThe Solar Hub Manager (HM) will lead and ensure sustainable access of partner communities and institutions to...