Cluster Manager

WHO WE ARE LOOKING FOR

We are looking for a like-minded, like-hearted Branch Manager who is passionate about advancing the Kingdom of God and serving off-grid communities nationwide by bringing renewable solutions for their development.

ROLE DESCRIPTION

The Solar Hub Manager (HM) will lead and ensure sustainable access of partner communities and institutions to HSSi's goods and services. The HM will lead the establishment and management of the infrastructure and operational systems of the Solar Hub to generate sales and marketing activities in order to enable efficient and transparent cost management, fulfill product sales and orders, and to increase customer and partner satisfaction in relation to after-sales operations in defined market clusters.

The HM will develop and nurture partnerships with socially-oriented organizations for the purpose of distributing, financing, and providing training and after-sales services and maintenance of the Company's products within the defined Hub market clusters.

Sales and Marketing Activities

• Develop comprehensive knowledge and deep understanding of HSSi's mission, partners, customers and products.
• Conduct extensive fieldwork to identify and open up potential new relationship
• Develop deep understanding of the needs and capacity of priority communities and define product and business model solutions to meet these needs based on the overall and regional Sales and Marketing Program and adopt it to the Hub-specific scenario
• Establish, implement and manage the business strategy
• Work with and validate community partners
• Prioritize communities based on accessibility, including availability of potential channels and community partners
• Develop and execute the marketing program to approach the non-partner market and direct sales of institutional clients or co-operatives
• Assign and manages the sales targets of the partners and Solaristas
• Assist Solaristas on expanded market targets and direct sales to institutions and cooperatives
• Develop and organize Route Planning, schedules based on barangay/center profiles, route mapping updates and partner schedules to assist the Solaristas in their daily / weekly sales and marketing activities
• Gather market feedback and sales statistics to analyze sales achievements and trends in order to dynamically update the sales forecast and to provide inputs for new product developments
• Organize and conduct product demos and promotional events at the Solar Hub Office, Partner Branch Offices and Marketing Caravans
• Monitor and respond to competitive products and organizations in the assigned area.

Order Fulfillment

• Advise the Head Office to reserve products for upcoming orders based on market updates
• Monitor Hub inventory and approve / reject orders and initiate product shipments
• Responsible for distribution of products to partners and direct sales
• Assures that warranty registration and client information are properly captured for compilation.

Customer Satisfaction

• Ensures customer satisfaction with various tools: Model Home, Solar User Forums, Trainings
• Oversees and assures the thorough delivery of warranty fulfillment processes for HSSi's products
• Oversees the prompt repair of products beyond warranty by the Accredited Technicians; assures availability of spare parts; approves the related costs of services and spare parts based on Service Catalogue and Spare Part Catalogue

Partner Satisfaction

• Establish relationships with socially oriented organizations to implement community programs in target areas;
• Assist partner organizations in developing and implementing community programs and business models that can be supported with HSSi products and services;
• Engage with the partners (Branch Managers, Green Energy Loan Program, Head office, …) to align the marketing initiatives and synchronize sales projections
• Share tools and techniques of mutual benefit with partners

Operational Efficiency

• Manage sales and costs in the assigned area to achieve profitable operations, including the review and submission of the Hub's Profit & Loss statements, cash flow
• Implement the Hub Budget to support the sales and marketing activities and office operations
• Monitor and analyze sales trends and operating costs to provide updates for budget adjustments
• Approve cash disbursements for the Hub and validate and signs liquidations for prompt submission to the Head Office
• Through the Regional Director, work closely with warehouse, operations and finance staff on sales planning, order forecasting, order fulfillment
• Collect and accurately report on partner monitoring and business activities to the Head Office;
• Take a proactive role in sharing best practices with other Solar Hub Managers;
• Manage, monitor and evaluate the Hub Staff
• Facilitate the work efficiency based on expected deadlines and quality of services across the Hub and quick resolution of issues

Others:

• Performs People-Management including candidate interviews, staff scheduling, payroll-related concerns (including incentives and allowances).
• Responsible for Registration and Accreditation of Soluyonistas and ATs based on established criteria and supported by specific incentive programs
• Establish and manage orientation and training programs of new and existing staff, including accreditation and updates of ATs
• Establish the contractual relationships with suppliers and vendors, couriers with regards to needed services, utilities and supplies
• Responsible for the Upkeep of the Hub Office and local procurement of furniture and supplies
• Authorize visits or accommodation / lodging of visitors

Qualifications

• Passionate about helping marginalized Filipino communities, particularly in rural areas;
• Excellent sales skills, 5 years of experience in sales and field work with rural communities preferred;
• Entrepreneurial and resourceful, able to work independently to build up a network of healthy mission-minded relationships while delivering results;
• Collaborative with the ability to work with others in a team environment to achieve mutual goals;
• Comfortable managing relationships and communications at every level of organizational hierarchy;
• Excellent communication, negotiation, presentation, and relationship-building skills;
• Proficient in oral and written English and Tagalog; knowledge of appropriate local language an advantage;
• Proficient in Microsoft Office (particularly Word, Excel and PowerPoint) and Dropbox;
• Committed to providing exemplary service with uncompromising integrity;
• Financial/accounting requirements and skills

CORE COMPETENCIES

• Strong analytical and problem-solving skills with the ability to develop data-driven insights.
• Excellent project management skills with the ability to oversee multiple programs and initiatives simultaneously.
• Exceptional communication, presentation, and interpersonal skills, with the ability to influence and build relationships at all levels.
• Proven ability to think creatively, innovate, and lead transformative projects in a dynamic environment.
• Financial acumen, including the ability to develop and manage budgets and revenue-generating programs.
• Familiarity with social entrepreneurship, sustainable business models, and social impact measurement tools.
• Knowledge of current trends in market-based solutions, impact investing, and social enterprise best practices.
• Understanding of global development challenges, including poverty alleviation, environmental sustainability, and economic empowerment.
• Strong understanding of rural context and passion for rural development.
• Ability to build authentic relationships with diverse stakeholders with proven skills in defining and activating programs, fundraising/sales, and making things happen.
• A person who appreciates the differences in people, manages rejection, is comfortable with ambiguity, deals with conflict head on, finds the best in individuals.
• Ability to get results and make progress by working collaboratively, entrepreneurially, and nimbly in a fast-paced dynamic environment.
• Effectively communicating key data, including presentations to senior management, or other outside partners/influencers/clients.
• Flexible and adaptable style; a leader who can positively impact both strategic and tactical institutional sales initiatives.
• Proficiency in synthesizing materials from multiple sources into a coherent and accurate summary.
• Passionate about HSSi's mission and entrepreneurial approaches to global development challenges, with basic knowledge of solar energy products and last-mile distribution.
• Superior relationship management skills and the ability to drive results.

OUR COMPANY

Founded in 2010, Hybrid Social Solutions, Inc. (HSSi) is an award-winning social enterprise that provides rural, off-grid communities in the Philippines with sustainable access to high-quality, affordable solar technologies aimed at spurring basic socio-economic development. We have developed strong partnerships with technical innovators for high-quality solar products that are suited to our target market and with community partners to implement our programs.

Our Vision

Reduce inequity and poverty by empowering all citizens in remote communities to access development-oriented goods and services that fit their specific needs and help them attain their God-given potential.

Our Mission

Build a gridless solar electricity network composed of Solar Hubs throughout the nation. These hubs will coordinate and support last-mile value chains with like-minded community partners and other stakeholders to provide customers with innovative and high quality products at affordable and fair payment terms. We ensure sustainable benefits through customer training and after-sales service that go the extra mile.

Our Impact

Hybrid is an impact-driven organization. We are committed to growing wider and deeper in our impact for our clients. Through our best-in-class products, our customers have been touched by benefits in personal development (education and communications), prosperity (additional income and savings), well-being (health, safety, and disaster preparedness), and environment, community, and environmental impact.

Join our mission-driven team and embark on a journey to reduce inequity and poverty by empowering remote communities with access to essential resources and opportunities.

Apply now and let's create a brighter, more sustainable future together.

Job Type: Full-time

Benefits:

• Health insurance
• Life insurance

Work Location: In person