
IT Account Manager
4 weeks ago
Serve as the single point of contact for assigned business units on all IT-related matters.
Understand business goals and translate them into IT initiatives and service requirements.
Collaborate with delivery teams to ensure IT solutions meet functional and regulatory requirements.
Facilitate prioritization of IT requests and manage expectations regarding timelines, scope, and resources.
Monitor service levels and user satisfaction, ensuring consistent and high-quality IT service delivery.
Escalate and resolve critical IT issues affecting business operations.
Support project scoping, planning, and business case development in collaboration with business analysts and project managers.
Keep business stakeholders informed of IT initiatives, progress, risks, and opportunities.
Coordinate with vendors and third-party service providers, especially for outsourced or cloud-based banking solutions.
Track and report on IT performance metrics and service outcomes for assigned business areas
Must Have:
Graduate of any bachelor's degree in Computer Science or Information Technology, or related technical field of expertise.
At least 3 years solid experience as Account Manager with a focus on IT projects.
Project management / IT project delivery experience
Minimum of3 years in a client-facing role, demonstrating success in managing relationships and delivering IT solutions.
With experience with various project delivery frameworks- waterfall and agile.
With experience with Contract Management(such as SOW, MA, MITA, etc.)
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