Technical Support Representative

2 weeks ago

Tarlac City, Central Luzon, Philippines Brandlink PH Full time

Job Responsibilities:

  1. Maintain, manage and repair IT system
  2. Resolving network issues
  3. Installing and configuring hardware and software
  4. Identifies and escalate priority issues
  5. Routes calls to appropriate resource
  6. Follows up customer calls where necessary
  7. Documents all call information according to standard operating procedures
  8. Additional responsibilities as assigned or requested
  9. Reports directly to your Team Lead/Supervisor/Assigned POC

REQUIREMENTS:

  1. BS in Information Technology or BS in Electrical Engineering graduate
  2. Must have one year of experience as Technical Support Representative
  3. Strong phone contact handling skills and active listening
  4. Customer orientation and ability to adapt/respond to different types of characters
  5. Excellent communication and presentation skills
  6. Ability to multi-task, prioritize, and manage time effectively
  7. Committed and passionate to learn

Job Type: Full-time

Pay: Php20,000.00 - Php21,000.00 per month

Benefits:

  • Opportunities for promotion
  • Paid training
  • Pay raise

Schedule:

  • 8 hour shift

Supplemental Pay:

  • 13th month salary
  • Bonus pay
  • Performance bonus

Experience:

  • Technical Support Representative: 1 year (Preferred)

Language:

  • English (Preferred)
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