Technical Support Specialist

2 weeks ago


Tarlac City, Central Luzon, Philippines Brandlink PH Full time

About the Role:

As a Technical Support Representative at Brandlink PH, you will play a vital role in ensuring the smooth operation of our IT systems. Your primary responsibility will be to provide top-notch customer service and technical assistance to our clients.

Key Responsibilities:

  1. Manage and maintain IT systems to prevent downtime
  2. Resolving network issues promptly and efficiently
  3. Configuring hardware and software to meet client needs
  4. Escalating priority issues to ensure timely resolution
  5. Routing calls to relevant teams and following up with clients
  6. Recording all call information according to standard procedures
  7. Completing additional tasks assigned by Team Lead/Supervisor/POC
  8. Reporting directly to designated Team Lead/Supervisor/POC

Essential Qualifications:

  1. Degree in Information Technology or Electrical Engineering
  2. One year of experience in a Technical Support role
  3. Excellent communication and problem-solving skills
  4. Ability to work independently and as part of a team
  5. Commitment to continuous learning and self-improvement


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