Operations Associate

3 days ago


Province of Palawan, Mimaropa, Philippines Filinvest Land Inc. Full time

Operations Associate primary responsibilities are to assist and coordinates inquiries, request, follow ups and /or complaints of walk-in clients; liaises with internal and external unit in-charge to provide accurate information; policy & processes implementation anchored by necessary skills & competencies. Accepts and reviews the documents and all requirements submitted for tagging.

Responsibilities
  • Assist walk-in clients (whose accounts are existing/booked) regarding their specific concerns, including inquiries, requests, follow-ups, and/or complaints.
  • Monitor all buyers' requests and complaints resolution.
  • Review and evaluate submitted documents for tagging and booking.
  • Ensure the consistency, completeness, and correctness of data in each submitted document.
  • Accept and process work items from other teams as needed to support the workflow.
  • Prepare and submit daily reports such as productivity reports.
  • Support activities assigned by the Team Leader or Department Head within one's capacity.
  • Maintain a professional image representative of FLI's quality service when serving clients.
  • Maintain cleanliness, orderliness, and appropriate queue length within assigned service areas/lounges.
  • Attend Open House and other Sales Activities.

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