Operations Associate
6 days ago
Operations Associate primary responsibilities are to assist and coordinates inquiries, request, follow ups and /or complaints of walk-in clients; liaises with internal and external unit in-charge to provide accurate information; policy & processes implementation anchored by necessary skills & competencies. Accepts and reviews the documents and all requirements submitted for tagging.
Duties and Responsibilities:
- Assist walk-in clients (whose accounts are existing/booked) regarding their specific concerns whether they may be inquiries, request, follow ups and or complaints.
- Monitor all buyers' request and complaints resolution
- Review and evaluates submitted documents for tagging and for booking
- Ensures the consistency, completeness and correctness of the data in each of the documents submitted
- Accepts and do work list coming from other teams as a support
- Prepares and submits daily reports such as productivity report
- Expected to support activities that Team Leader and or Department Head assign to the OSSO Associate within one's capacity.
- Maintain a professional image that is representative of FLI's quality service when serving clients
- Maintain the cleanliness, orderliness, and queue length within the assigned service areas/lounges
- Attends to Open House and other Sales Activities
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Sales Assistant
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