Operations Associate

21 hours ago

Province of Palawan, Mimaropa, Philippines Filinvest Land Inc. Full time ₱150,000 - ₱250,000 per year

Operations Associate primary responsibilities are to assist and coordinates inquiries, request, follow ups and /or complaints of walk-in clients; liaises with internal and external unit in-charge to provide accurate information; policy & processes implementation anchored by necessary skills & competencies. Accepts and reviews the documents and all requirements submitted for tagging.

Duties and Responsibilities:

  • Assist walk-in clients (whose accounts are existing/booked) regarding their specific concerns whether they may be inquiries, request, follow ups and or complaints.
  • Monitor all buyers' request and complaints resolution
  • Review and evaluates submitted documents for tagging and for booking
  • Ensures the consistency, completeness and correctness of the data in each of the documents submitted
  • Accepts and do work list coming from other teams as a support
  • Prepares and submits daily reports such as productivity report
  • Expected to support activities that Team Leader and or Department Head assign to the OSSO Associate within one's capacity.
  • Maintain a professional image that is representative of FLI's quality service when serving clients
  • Maintain the cleanliness, orderliness, and queue length within the assigned service areas/lounges
  • Attends to Open House and other Sales Activities

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