IT Change/Adoption Manager

3 days ago


Makati City, National Capital Region, Philippines Glints Full time

Glints Makati, National Capital Region, Philippines

IT Change/Adoption Manager

5 days ago Be among the first 25 applicants

  • Candidate must be okay in accepting 18-month contract
  • Candidate to be deployed to Microsoft

Responsibilities

  • Drive positive Customer Satisfaction & become a trusted advisor.
  • Develop and expand existing impactful relationships with customer and partner architects, C-level Technical Decision Makers (TDMs), and business stakeholders.
  • Define communication strategies that address the concerns and motivations of the employee population.
  • Determine adoption metrics that can be used to measure success of the ACM project and adjust plans as needed.
  • Derive training plans to help end-users develop the knowledge and ability required to be successful.
  • Create feedback mechanisms that will help sustain long term end user adoption.
  • Mentor and coach client change teams.
  • Deliver CCX Services engagements including workshops, assessments, support programs and other Premier services.
  • Deliver high quality engagements in both large-scale project environments and smaller, single staffed engagement models.
  • Engage in IT and business executive discussions related to Change Management or Modern Service Management principles and practices, Digital Transformation, and overall IT Operations.
  • Transfer knowledge and share best practices with team members to enhance the quality of engagement delivery and customer experience.
  • Establish effective working relationships with cross-area project teams and work through appropriate escalation channels when necessary.
  • Work as "One Microsoft" to establish strong relationships with account-aligned organizations, Microsoft Services, offerings teams, and other internal resources.
  • Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
  • Align individual skilling to team/area demands & Customer Success goals.
  • Provide technical leadership.

Qualifications

  • At least 3 years of experience working with Enterprise customers in management consulting, technology implementation, digital marketing, change management, or related fields.
  • At least 3 or more years of experience in Adoption Change Management consulting and/or service delivery or related with large scale, global technology implementations.

Additional or Preferred Qualifications (PQs)

  • A solid understanding of how people go through a change and the change process; experience with Prosci's ADKAR Model is a plus.
  • At least 3 years of experience with IT Service Management (ITSM), TSM process and platform implementations, or related.
  • Ability to articulate and work with modern technologies such as Microsoft AI/Copilot, M365, Azure, Dynamics, and Cyber Security.
  • Experience with Power Platform, specifically Power Apps development, management and adoption.
  • Demonstrable ability to quickly learn and apply technology competencies.
  • Passionate about making a difference.
  • Comfortable to work autonomously and as part of an extended team.
  • Operate with integrity, courage, and professionalism.
  • Effective communication skills, capable of engaging with all levels of an organization.
  • A BS/BA or MS/MA/MBA in Computer Science, Management Information Systems, Business, or related field or equivalent work experience.
  • Ability to convey the business need and value of proposed solutions to stakeholders.
  • Preferred Certifications: PROSCI Certified Change Practitioner.
Seniority level
  • Mid-Senior level
Employment type
  • Contract
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting
#J-18808-Ljbffr

  • Makati City, National Capital Region, Philippines Glints Full time

    Glints, a renowned technology firm, is seeking a highly skilled IT Change/Adoption Strategy Lead to drive positive customer satisfaction and become a trusted advisor. As a key member of the team, you will develop and expand existing impactful relationships with customer and partner architects, C-level Technical Decision Makers (TDMs), and business...


  • Makati City, National Capital Region, Philippines Glints Full time

    We are looking for a highly skilled Senior IT Adoption Specialist to join our team at Glints. As a key member of our organization, you will drive positive customer satisfaction and become a trusted advisor to our clients. You will develop and expand existing impactful relationships with customer and partner architects, C-level Technical Decision Makers...


  • Makati City, National Capital Region, Philippines Metrobank Full time

    Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career....


  • Makati City, National Capital Region, Philippines Glints Full time

    Glints is seeking a highly experienced Change Management Expert Microsoft to lead our change management initiatives. As a key member of our team, you will drive positive customer satisfaction and become a trusted advisor to our clients. You will develop and expand existing impactful relationships with customer and partner architects, C-level Technical...

  • Change Analyst

    21 hours ago


    Makati City, National Capital Region, Philippines Ekkremis SOlutions Inc. Full time

    QualificationsQUALIFICATIONS● Years of Experience: at least 2-3 years of experience● Bachelor's degree in Business and/or Technology field● Proven experience in system implementation● Experience in change management, organizational development, and/or business process● Excellent interpersonal and communication skills, both written and...


  • Makati City, National Capital Region, Philippines Metrobank Full time

    Metrobank believes in cultivating well-rounded individuals through opportunities that enhance skills and unlock talents. Our goal is to help you evolve into a future leader by providing you with the necessary tools to excel in your career.About the Role:The Change Management Lead will play a pivotal role in driving organizational transformation and change...

  • Change Analyst

    1 week ago


    Makati City, National Capital Region, Philippines Ekkremis SOlutions Inc. Full time

    QualificationsQUALIFICATIONS● Years of Experience: at least 2-3 years of experience● Bachelor's degree in Business and/or Technology field● Proven experience in system implementation● Experience in change management, organizational development, and/or business process● Excellent interpersonal and communication skills, both written and...

  • Change Manager

    3 weeks ago


    Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    LOCATION: MANILA AND CEBU PHILIPPINESJOB TITLE: CHANGE MANAGERJob Description:RESPONSIBILITIES:- Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs.- Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved- Informing the key stakeholders...


  • Quezon City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    Role Overview:">The Manager, Change Enablement is responsible for accelerating a change-adaptive mindset within Manulife. This key role ensures everyone knows and owns their role in change by empowering colleagues with the learning, tools, resources, and community needed to adapt to ongoing transformation.This involves leading empowerment efforts, as well as...


  • Quezon City, National Capital Region, Philippines Manulife Full time

    Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.Why choose Manulife?Competitive Salary packages and performance bonusesDay 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)Retirement savings benefitRewarding culture that values wellness and...


  • Quezon City, National Capital Region, Philippines Manulife Full time

    Manulife Manager, Change Enablement in Quezon City, PhilippinesAre you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.Why choose Manulife?Competitive Salary packages and performance bonusesDay 1 HMO + FREE coverage for your dependents (inclusive of same-sex...


  • Makati City, National Capital Region, Philippines hammerjack Full time

    Project Based Change AnalystJoin Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses WorldwideAre you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for...


  • Quezon City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    Manager, Change Enablement page is loadedManager, Change EnablementPostuler locations Quezon City time type Temps plein posted on Publié hier time left to apply Date de fin: 31 mai 2025 (Il reste plus de 30jours pour postuler) job requisition id JR25020141Are you looking for a supportive and collaborative workplace with great benefits and clear career...


  • Makati City, National Capital Region, Philippines RecruiterPH Full time

    RecruiterPH is a leading recruitment agency that specializes in providing innovative solutions to our clients. We are seeking a highly skilled Change Management Consultant to join our team and help drive business transformation initiatives.The ideal candidate will have a strong understanding of business operations and be able to identify areas for...


  • Makati City, National Capital Region, Philippines Metrobank Full time

    Change Management and Implementation OfficerBe #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees - we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your...


  • Makati City, National Capital Region, Philippines Glints Full time

    We are seeking a highly motivated and experienced Digital Transformation Manager IT to join our team at Glints. As a key member of our organization, you will be responsible for driving positive customer satisfaction and becoming a trusted advisor to our clients. You will develop and expand existing impactful relationships with customer and partner...


  • Makati City, National Capital Region, Philippines Metrobank Full time

    Metrobank is seeking a highly skilled Change Management Lead who can drive organizational transformation and change initiatives. This critical role requires an individual with expertise in change management methodologies and strategies, as well as strong communication and stakeholder engagement skills. The Change Management Lead will be responsible for...

  • Climate Change

    1 week ago


    Makati City, National Capital Region, Philippines SGV & Co. Full time

    Climate Change & Sustainability Services - Carbon Markets Advisory Associate (Sustainability Advisory)SGV & Co. Makati, National Capital Region, PhilippinesWith the challenges that global warming poses, Climate Change and Sustainability Services (CCaSS) help organizations address environmental challenges and integrate sustainable practices into companies'...


  • Makati City, National Capital Region, Philippines Aon Full time

    Aon is seeking a highly skilled Regulatory Change Manager to join its APAC regional team. This role can be based in any location across the Asia Pacific region.About the RoleThe Regulatory Change Manager is an exciting and important role that drives regulatory and strategic execution and enhances business value through the delivery of programs and projects...

  • Climate Change

    23 hours ago


    Makati City, National Capital Region, Philippines SGV & Co. Full time

    Climate Change & Sustainability Services - Carbon Markets Advisory Associate (Government & Public Sector Services)SGV & Co. Makati, National Capital Region, PhilippinesWith the challenges that global warming poses, Climate Change and Sustainability Services (CCaSS) help organizations address environmental challenges and integrate sustainable practices into...