Senior IT Adoption Specialist

1 week ago


Makati City, National Capital Region, Philippines Glints Full time

We are looking for a highly skilled Senior IT Adoption Specialist to join our team at Glints. As a key member of our organization, you will drive positive customer satisfaction and become a trusted advisor to our clients. You will develop and expand existing impactful relationships with customer and partner architects, C-level Technical Decision Makers (TDMs), and business stakeholders.

About the Job
  • You will define communication strategies that address the concerns and motivations of the employee population.
  • You will determine adoption metrics that can be used to measure success of the ACM project and adjust plans as needed.

The ideal candidate will have a solid understanding of how people go through a change and the change process; experience with Prosci's ADKAR Model is a plus. They should also possess at least 3 years of experience working with Enterprise customers in management consulting, technology implementation, digital marketing, change management, or related fields.

Key Responsibilities:

  • Drive positive customer satisfaction & become a trusted advisor.
  • Develop and expand existing impactful relationships with customer and partner architects, C-level Technical Decision Makers (TDMs), and business stakeholders.
  • Define communication strategies that address the concerns and motivations of the employee population.
  • Determine adoption metrics that can be used to measure success of the ACM project and adjust plans as needed.
  • Derive training plans to help end-users develop the knowledge and ability required to be successful.
  • Create feedback mechanisms that will help sustain long term end user adoption.
  • Mentor and coach client change teams.
  • Deliver CCX Services engagements including workshops, assessments, support programs and other Premier services.
  • Deliver high quality engagements in both large-scale project environments and smaller, single staffed engagement models.
  • Engage in IT and business executive discussions related to Change Management or Modern Service Management principles and practices, Digital Transformation, and overall IT Operations.
  • Transfer knowledge and share best practices with team members to enhance the quality of engagement delivery and customer experience.
  • Establish effective working relationships with cross-area project teams and work through appropriate escalation channels when necessary.
  • Work as "One Microsoft" to establish strong relationships with account-aligned organizations, Microsoft Services, offerings teams, and other internal resources.
  • Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
  • Align individual skilling to team/area demands & Customer Success goals.
  • Provide technical leadership.

Requirements:

  • At least 3 years of experience working with Enterprise customers in management consulting, technology implementation, digital marketing, change management, or related fields.
  • At least 3 or more years of experience in Adoption Change Management consulting and/or service delivery or related with large scale, global technology implementations.


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