collections specialist

3 weeks ago

Pasig, National Capital Region, Philippines Outsource Accelerator Full time
Overview

COLLECTIONS SPECIALIST (2) role at Outsource Accelerator. We are looking for a Collection Specialist who will be responsible for collection activities of the company through continued and sustained contact with customers.

Responsibilities
  • Manage assigned accounts to identify unresolved invoices and be responsible for collection activities through continued and sustained contact with customers.
  • Collect on past due accounts by contacting customers via phone.
  • Make a minimum of 60 outbound calls and work a minimum of 60 accounts per day.
  • Contact customers based on scheduled work plan to obtain prompt payment and identify and reconcile disputes.
  • Interview clients to establish payment arrangements, encouraging clients to utilize credit cards as payment options.
  • Communicate in a professional, friendly, pleasant, and tactful manner; send correspondence to customers via email.
  • Accurately document all accounts pertaining to payment arrangements and conversations with customers.
  • Ensure AR contact information is routinely updated on the account.
  • Locate customers' correct addresses, phone numbers and information when needed.
  • Follow up with clients on overdue accounts; respond to client account queries in a timely and professional manner.
  • Overcome stall tactics and objections; identify delinquent customers and submit recommendations to management to place with third-party collection agencies.
  • Proactively manage and resolve aged accounts or accounts with no activity in accordance with department/company metrics.
  • Communicate and work effectively with collections colleagues and colleagues from other departments to resolve customer disputes.
  • Meet metrics set by management; perform other duties as assigned to support the accounts receivable team.
Qualifications
  • A minimum of 3 years of credit and collections experience in a high-volume, fast-paced business-to-business environment.
  • Outstanding phone etiquette (communication and interpersonal skills).
  • Excellent verbal communication, negotiation and people skills.
  • Excellent knowledge of billing and collection processes.
  • Intermediate to advanced Excel skills.
  • Experience collecting from medical offices, hospitals as well as corporations and governmental agencies.
  • Ability to understand and explain complex billing structures and invoice calculations.
  • Interface effectively with Customer Service and Sales Management to resolve billing issues.
  • Process improvement focused; comfortable interacting with all levels internally and externally.
  • Deadline and goal oriented; strong problem-resolution and decision-making skills.
  • Effective at prioritizing daily workload and managing multiple priorities; detail-oriented with exceptional follow-up.
  • Willing to work in night shift schedule and onsite in Ortigas.
Employment details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Accounting/Auditing and Finance
  • Industries: Outsourcing and Offshoring Consulting

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