Business Analyst

2 weeks ago

Cebu City, Central Visayas, Philippines Qualfon Full time

Job Title:
Business Analyst

Location:
Cebu (100% onsite)

Job Type:
Full-time

Job Summary:
The
Business Analyst
to support business process analysis and improvement through data-driven insights. This role involves working closely with process owners, stakeholders, and delivery teams to identify optimization opportunities and ensure business needs are effectively translated into actionable solutions.

Key Responsibilities:

Data Analysis & Process Improvement:

  • Analyze and assist process owners to identify areas for continuous improvement.
  • Act as a liaison between stakeholders and the delivery team to elicit, analyze, document, communicate, and validate business requirements.
  • Focus on the analysis of business processes, policies, information systems, and integration.
  • Translate stakeholder needs into understandable business requirements and validate that final solutions meet business objectives.
  • Communicate business needs effectively to delivery and support teams.

Operational Information Management:

  • Manage operational data across business areas to enhance efficiency.
  • Work with business teams, leveraging technology to optimize workflows.
  • Assist process owners in finding the best ways to improve current processes and solve problems.
  • Conduct meetings, collect data, and analyze process owners' information to document, study, and refine business operations.
  • Provide education and training to standardize terminology across departments and geographies.

Process Workshops Facilitation:

  • Lead process redesign workshops to enhance operational effectiveness.
  • Guide stakeholders through process mapping and business process reengineering, ensuring objective analysis and documentation.
  • Provide training on relevant tools and methodologies for process improvement.
  • Assist in documenting new policies & procedures derived from refined processes.
  • Support the presentation of newly improved processes to stakeholders for feedback and discussion.

System Workflow Optimization:

  • Identify and recommend best practices for application usage and system integration.
  • Assess complex processes, methods, and tools, proposing innovative alternatives to improve workflows.
  • Collaborate with Quality Assurance teams in planning and executing test strategies as needed.
  • Perform all other tasks aligned with business requirements.

Requirements:

Education:
Bachelor's degree in Data Science, Statistics, Business Analytics, Computer Science, or a related field. Relevant experience may also be considered as a substitute for the education requirement.

Experience:
Minimum of 3 years of experience in data analysis, business process mapping, and workflow optimization. Proficiency in Python, R, SQL, and data visualization tools like Power BI or Tableau is a plus. Yellow Belt certification and proven experience in process improvement required.

Skills:

  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.

Attributes:

  • Detail-oriented and highly organized.
  • Ability to work independently and as part of a team.
  • Ability to assess business challenges and identify opportunities for process improvement.

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