Experienced Call Center Recruiter

4 weeks ago

San Fernando, Central Luzon, Philippines MCI Full time
Overview

Full-Time

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking an Experienced Recruiter to manage high-volume hiring for our contact center. You'll be responsible for sourcing, screening, and onboarding top talent.

Responsibilities
  • Manage full-cycle recruitment for contact center roles.
  • Source candidates through job boards, social media, and referrals.
  • Conduct interviews, assessments, and background checks.
  • Coordinate with hiring managers to understand staffing needs.
  • Maintain accurate recruitment records and reports.
  • Support employer branding and recruitment marketing efforts.
  • Ensure a positive candidate experience throughout the hiring process.
Qualifications
  • Diploma or Bachelor's degree in Human Resources, Psychology, or a related field.
  • 3+ years of recruitment experience in a BPO or high-volume environment.
  • Strong sourcing, interviewing, and organizational skills.
  • Familiarity with ATS and recruitment tools.
  • Ability to manage multiple roles and deadlines.
Locations & Employment Conditions
  • All MCI Locations: Must be authorized to work in the country where the job is based.
  • Subject to the program and location of the position: Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
Compensation & Benefits

At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

  • HMO Coverage plus a dependent
  • Rank & File ₱100,000 coverage; Supervisors/Managers ₱120,000 coverage
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • In-office rewards, raffles, recognition gifts
Disclosures

This job operates in a professional office environment. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Equal Opportunity & Accommodations

Equal opportunity employer statements and related policies are included here for compliance purposes. MCI embraces differences and believes diversity is a benefit to our employees, our company, our customers, and our community.

Consistent with applicable laws, MCI provides reasonable accommodations to qualified applicants or employees with disabilities upon request. If reasonable accommodations are needed, please contact Human Resources.

About MCI

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI operates in multiple sectors including BPO, IT Services, and related fields, with a broad portfolio and extensive geographic presence.


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