Systems Engineer

2 weeks ago

Cebu City, Philippines Tahche Outsourcing Services Inc Full time

Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. As a Systems Engineer , you will have the responsibility for remote client support, as well as the potential for infrequent onsite support, including heavy interaction with end-users in diverse computing environments. This is a full-time role , on a US shift and on a Work in the office set-up. If you have the right skill set, this may be your opportunity to enter this fast-growing organization. DUTIES AND RESPONSIBILITIES: Monitor escalated service tickets, ensuring timely escalation and resolution Managing diverse computing environments across a variety of business clients Analyze and document unfamiliar client/server network setups, identifying the fastest path to resolution Perform rapid analysis of workstation/server incidents to determine root causes Provide consulting to clients on certain applications, best practices, and general computing processes Troubleshoot and resolve high-level workstation, server, and network issues following standard operating procedures Utilize software tools and vendor-specific utilities to expedite incident resolution Resolution of incidents related to, but not limited to the following:Mail Application/Office 365 issues Client/Server Connectivity issues (per SOP) Time Sensitive and VIP Workstation incidents File Restores Remote Access incidents (Citrix and Terminal Services) Networked Printer Issues QUALIFICATIONS: At least 5 years of relevant experience as a Systems Engineer Strong background in desktop and server support Proven experience in troubleshooting network configurations and hardware issues Expertise in Microsoft Server and Workstation technologies Ability to follow documented processes while escalating unclarified variables to management Excellent customer service skills with a problem-solving mindset Strong prioritization and task coordination skills NICE TO HAVES: Experience with Terminal Services & Citrix Experience with monitoring and remote management tools Experience with VMWare Experience with Microsoft Exchange/Office 365 #J-18808-Ljbffr

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