Support & Deployment Engineer - Cebu

7 days ago

Cebu City, Philippines Azeus Systems Limited Full time

Overview

Join to apply for the Support & Deployment Engineer - Cebu role at Azeus Systems Limited

The Support & Deployment Engineer will undergo intensive on-the-job training and mentoring to prepare them for the following responsibilities:

Responsibilities
  • Deploy, maintain, and support Azeus software and services, both on Cloud and On Premise
  • Set up and maintain project hardware and software based on established procedures and specifications
  • Maintain technical documents and specifications of infrastructure and customer details
  • Monitor systems using monitoring tools and provide support, recommendations and resolutions on issues
  • Identify, investigate, troubleshoot, resolve and document client and system issues
  • Escalate issues to appropriate internal teams (e.g. System Engineers, Developers)
  • Prioritize, maintain, track and document multiple issues and tickets simultaneously
  • Assist with the deployment and enhancement of support and deployment standards and procedures
Qualifications
  • Graduate of Computer Engineering, Electronics and Communications Engineering, or related course
  • At least 1 year of work experience in providing client-facing support or in related fields is preferred
  • Basic knowledge of Windows, Linux, JIRA. Knowledge of Ansible, Shell, PowerShell, AWS, Azure is a plus
  • Excellent problem solving skills
  • Excellent interpersonal and customer service skills
  • Works well individually or in a group
  • Good written and verbal communication skills
  • Strong organization skills
  • Works well under pressure and time constraints
  • Able to work on flexible, shifting work schedules as needed (night, weekend and holidays)
  • Willing to be on-call for support cases (night, weekend and holidays)
Others
  • This is for a hybrid work setup
  • Successful completion of background check and NBI clearance will be required
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting
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