Production Specialist

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Position: Junior Dedicated Webcasting Assistant

Location: Central Luzon

Work setup & shift: Remote | Night Shift

What's in it for you?

Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)

Employee Referral Program

Work Life Balance

Your Role

As an Junior Dedicated Webcasting Assistant, you are responsible for:

Live Session Management

• Support and monitor live CQF sessions using various platforms (e.g., Zoom, Microsoft Teams, Webex).
• Provide real-time technical support to presenters and participants, ensuring smooth delivery and minimal disruption.
• Manage session logistics including setting up and controlling breakout rooms, polls, and Q&A moderation.
• Act as the primary point of contact for instructors and learners during live sessions, offering contextual support based on the CQF programme's structure.
• Set up and manage live streams of CQF lectures to Brightcove.

Pre-Session Preparation

• Verify webcast details against the platform and operational schedules to ensure correct session setup.
• Coordinate with instructors to confirm session details and technical requirements.
• Execute pre-session checks (audio, video, connectivity) and troubleshoot any identified issues.

Post-Session Administration

• Confirm recording activation where required.
• Maintain accurate records of session attendance and engagement metrics, submitting them to Programme Managers within the defined SLA (Service Level Agreement).
• Flag and escalate all technical issues or user feedback to the Production Manager.
• Complete the DWA report form after each webcast to document session performance.

Technical and Operational Excellence

• Maintain up-to-date knowledge of webcast technologies and proactively recommend improvements to workflows.
• Develop and maintain internal training and documentation for webcast processes.
• Collaborate with the IT department to ensure infrastructure readiness for all virtual events.

Qualifications:

Required

• Prior experience in webcast production, virtual event support, or online learning delivery.
• Demonstrated proficiency with virtual meeting and webinar platforms such as Zoom, MS Teams, WebEx, or similar.
• Strong organisational skills and meticulous attention to detail.
• Excellent communication and interpersonal skills, with a dedicated client-service mindset.
• Proven ability to remain calm under pressure and effectively troubleshoot live technical issues.
• A proactive approach and the ability to work independently as part of a distributed team.

Desirable Attributes

• Experience working in a regulated or professional services environment.
• Comfortable working flexible hours to support global sessions.
• Note: This role is primarily focused on the 19:00–04:00 shift (PST/GMT+8 equivalent); however, flexibility is required to cover broader business needs.

About Beepo

Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

*Terms and conditions apply