Branch Insurance Head for Davao

As a Branch Head (Bancassurance, Agency, Brokers, and Other Distribution Channels), you will be responsible for overseeing our branch offices' efficient and effective operation. You will play a crucial role in managing the branch''''s day-to-day activities, ensuring customer satisfaction, and achieving business objectives. This role requires strong leadership, excellent communication skills, and a deep understanding of our organization's products, services, and goals. Functions (Duties and Responsibilities): Branch Operations Management: ● Supervise and manage all branch activities to ensure smooth operations. ● Develop and implement operational policies and procedures. ● Monitor and evaluate branch performance against established targets and take corrective actions when necessary. ● Ensure compliance with company policies, industry regulations, and legal requirements. Team Leadership: ● Recruit, train, and develop a high-performing branch team. ● Provide guidance, coaching, and support to staff members. ● Foster a positive work environment that encourages teamwork, collaboration, and employee growth. ● Conduct regular performance evaluations and goal-setting for team members. Customer Relationship Management: ● Build and maintain strong relationships with existing and potential intermediaries and customers.Address customer inquiries, complaints, and concerns in a timely and effective manner. ● Identify opportunities to enhance customer satisfaction and loyalty. ● Monitor customer feedback and implement improvements as needed. Sales and Business Development: ● Develop and execute strategies to achieve branch sales targets and revenue goals in all sales channels (Bancassurance, Agency, Brokers, and Other Distribution Channels). ● Recruit productive agents.Identify market trends, customer needs, and competitive intelligence to drive business growth. ● Work closely with the sales team to identify new business opportunities and expand the customer base. ● Develop and maintain partnerships with key clients and stakeholders. Financial Management: ● Prepare and manage the branch budget, ensuring cost-effectiveness and Profitability. ● Monitor financial performance, analyze variances, and take corrective actions as necessary. ● Ensure accurate financial reporting and compliance with accounting standards. Risk Management:Identify and mitigate risks related to branch operations, compliance, and security. ● Implement and enforce security protocols and safety measures. ● Report incidents and maintain incident response procedures. Job Skills And Qualifications: ● Bachelor's degree in Business Administration, Management, or a related field (Master''''s degree preferred). ● Proven experience in a leadership role (at least 3-5 years of supervisory/managerial), preferably in branch management or a related field. ● Strong understanding of the industry, products, and services offered by the organization. ● Excellent leadership, communication, and interpersonal skills. ● Proficiency in financial analysis and budget management. ● Ability to make strategic decisions and drive results. ● Knowledge of relevant regulations and compliance requirements. ● Customer-focused mindset with a commitment to delivering exceptional service. ● Strong problem-solving and decision-making abilities. ● Computer literacy and familiarity with relevant software applications. ● Background or knowledge of non-life insurance. ● Highly organized with attention to detail. ● Ability to multitask, prioritize and deliver results on time under pressure. ● Flexibility to meet continuously changing priorities and challenges. ● Good written and verbal communication skills. ● Ability to work independently and as part of a team. ● Sales and Marketing, Customer and Personal Service, Administration and Management ● Advanced presentation skills, Above par computer skills (use of MS Offices, Information Management System tools). ● Advanced reading and understanding skills required to interpret technical and specialized manuals, and policies. ● People management skills; Decision-making skills; Above par communication skills; ● Excellent customer management skills; Sales management skills; Driving skill Training Required: Foundational Training such as Basic Non-life Insurance, Advanced courses in Motor, Fire/Property, Marine and Cargo, and Casualty Insurance; Sales Management; Client Management; People Management