Technical Lead, Product Applications Engineering

Technical Lead Product Applications Engineerin...

Posted 1 day ago

Job Description

IGT Technologies Philippines, Inc. is seeking a dedicated and customer-focused Call Centre Customer Service Representative to join our team in Alabang, Muntinlupa.

What you'll be doing

• Assisting customers with hotel booking inquiries, modifications, and cancellations
• Providing detailed information about hotel amenities, rates, and availability
• Resolving customer issues and complaints in a professional and timely manner
• Maintaining accurate records and documentation of all customer interactions
• Collaborating with the wider team to ensure seamless customer service delivery
• Adhering to company policies and procedures to deliver a consistent customer experience

What we're looking for

• Excellent communication and interpersonal skills, with the ability to empathize and connect with customers
• Strong problem-solving and decision-making abilities to handle a variety of customer inquiries
• Ability to work efficiently in a fast-paced, high-volume environment while maintaining a positive attitude
• At least a high school graduate with 6 months of solid Customer Service experience (not necessarily BPO).

What we offer

At IGT Technologies Philippines, Inc., we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including

• Generous paid time off and holiday allowance
• Opportunities for career development and advancement

Customer Support Specialist

Posted 1 day ago

Job Description

Sarisuki is looking for a Customer Support Professional - Muntinlupa to provide sales support services to customers in all our channels. The CS Professional is expected to be the bridge between Warehouse Operations and the CS team.

Responsibilities:

• Manage and respond to customers' concerns and inquiries
• Provide quality customer support (24/7) through live chat, voice, and digital channels for our customers
• Build and maintain good relationships and community building efforts with customers
• Work closely with Operations team to verify inquiries such as quality of products or delivery concerns
• Ensure that metrics and standards are followed
• Answer queries of our customers via email, chat, outbound, virtual call, or face-to-face
• Maintain a positive, empathetic, and professional attitude toward customers at all times

Nice-to-haves:

• Willing to report daily in Tunasan, Muntinlupa (48 hours per week)
• At least 1 year relevant working experience in Customer Service
• Familiarity in using social media and GSuite products; Freshdesk is a plus
• Excellent verbal/written communication skills in both English and Filipino
• Flexible and capable of switching from multiple different tasks depending on the need
• Can thrive under minimal supervision
• Amenable to work in a shifting schedule (including weekends and holidays)
• Ability to multitask, prioritize, and manage time effectively

Customer Support Executive

Posted today

Job Description

Customer Support Executive

Luce SG

PHP 28,000 - PHP 38,000

We\'re a Singapore-based service platform looking for a Customer Support Executive to join our team in Muntinlupa City. As one of Financial Times Singapore\'s fastest-growing companies, we offer competitive benefits, growth opportunities, personalized mentorship, and a great working culture.

The Company:

Luce SG is a tech-powered services provider for residential and commercial needs for customers in Singapore. Our services include part-time maid services, ad hoc home cleaning, office cleaning and commercial facilities services, aircon servicing, home mani/pedis, deep cleaning, and more. Our mission is to give our customers a great day, and we\'re doing so by building a platform where they can get the help they need all in one place.

We\'re looking for people who want to be part of this mission. If you\'re looking to build your career, achieve your goals, and realize your full potential - come and join us.

The Position: We\'re looking for a Customer Support Executive

Responsibilities:

• Ensure excellent service standards and maintain high customer satisfaction
• Foster and maintain relationships with customers to improve retention rate
• Interacts with customers via telephone, email, and online chat, to provide support and information about the services.
• Handle customer complaints by clarifying the issues, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.
• Provide accurate, valid, and complete information by using the right methods/tools
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Escalate advanced cases to the SG Operations team for resolution by providing necessary background information

Requirements:

• Must possess a Bachelor\'s/College degree.
• At least 1 year of working experience in a customer service-related role. Preferably 2 years of overall work experience.
• Excellent written and verbal communication skills
• Ability to foster and maintain relationships
• Organizational skills with the ability to manage numerous projects and priorities at once
• Positive, service-oriented attitude
• Ability to solve customer problems
• Ability to thrive in a fast-paced environment, multitasking while keeping the focus on the customer
• Ability to take the extra mile to engage customers
• Working hours: Shifting schedule and compressed working hours (6-day arrangement). The first 3 days are from 8:00 AM to 10:00 PM with a 3-hour break. Day 4 is from 8:00 AM to 12:30 PM with a 30-minute break, followed by a half off day. Days 5-6 are full off days. This cycle then repeats. Hybrid arrangement: 1 day per week work from home (upon regularization).

Note:

• Please attach your latest CV for an increased chance of success.
• Kindly check your Spam folder regularly in case our hiring test email ends up there.

Thank you

Job Type: Full-time

• Health insurance
• Work from home

Ability to commute/relocate:

• Muntinlupa City: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer service: 2 years (Required)

Language:

Customer Support Associate

Posted today

Job Description

About the Role

We are seeking a dedicated and customer-focused Customer Support Associate to join our growing team. The role is responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. If you are passionate about customer service and have at least 3 to 6 months of BPO experience, we want to hear from you

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and escalate complex issues to the appropriate team when necessary.
• Document all customer interactions in the system according to company standards.
• Maintain a high level of product knowledge to effectively assist customers.
• Meet or exceed individual and team performance metrics, including quality, efficiency, and customer satisfaction scores.
• Collaborate with other departments to ensure smooth resolution of customer concerns.
• Uphold company values by delivering exceptional customer experiences.

Qualifications

• Minimum of 3 to 6 months BPO experience (voice or non-voice).
• Strong verbal and written communication skills in English.
• Excellent problem-solving, listening, and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic technical knowledge and proficiency in computer systems and CRM tools.
• Willing to work on shifting schedules, weekends, and holidays if required.
• High school graduate or college level/graduate.
• Customer-oriented mindset with empathy and patience.
• Strong attention to detail and accuracy.
• Adaptability and resilience in handling customer concerns.
• Team player with a positive attitude.
• What We Offer
• Competitive salary package with allowances and incentives.
• Health and wellness benefits.
• Career growth and development opportunities.
• Inclusive and collaborative workplace culture.

Job Types: Full-time, Permanent

• Additional leave
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training

Ability to commute/relocate:

• Alabang: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Junior High School (Required)

Experience:

• BPO: 1 year (Preferred)

Language:

Broadband Customer Support

Posted today

Job Description

Opportunity to work in a Global Multinational Organization for customers in North America.

We have 50 open positions for Call Center Representative in Manila.

If you are willing to answer calls from customers and resolve their queries, this job could be suitable for you.

Please send your application with contact details at

We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

Responsibilities

• Answering incoming calls from customers in a professional and courteous manner.
• Listening actively to customers and asking probing questions to fully understand their needs and concerns.
• Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
• Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
• Documenting all customer interactions and details of inquiries, issues, and sales in the company\'s CRM system.
• Meeting or exceeding individual and team sales targets. Upselling on every opportunity call.
• Maintaining a high level of knowledge about the company\'s products and services, as well as industry trends and best practices.

Requirements

• Excellent verbal and written communication skills in English.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to think on your feet.
• Comfortable working in a fast-paced environment.
• Flexibility to work in rotational shifts, including night shift, weekends, and holidays.
• Familiarity with basic computer skills and knowledge of CRM systems.
• Amenable to work 100% onsite in Alabang, Muntinlupa City
• Performance Incentives
• Health Insurance, Life Insurance
• Opportunities for Promotion
• Company events

Schedule

• Shift system.

Supplemental Pay

• Overtime pay

Associate Customer Support

Posted today

Job Description

Sites: Alabang and BGC

Start AS SOON AS POSSIBLE

Qualifications:

• College graduate with or without BPO experience
• College undergraduate with no back subjects - with 6 months BPO experience
• With no issues and concerns reporting onsite 100%. Candidates who live nearby our offices will have better advantages
• With no issues and concerns working on night shifts, shifting schedules and split offs as necessary, working on holidays and weekends

Perks and Benefits:

• Earn up to 24K Salary package
• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Training
• We value Inclusion and Diversity

You may send your application to email: and Viber:

Pay: Up to Php24,000.00 per month

• Company events
• Health insurance
• Life insurance

Application Question(s):

Language:

Associate - Customer Support Agreement (Reliever)

Posted today

Job Description

About the role

As an Associate - Customer Support Agreement (Reliever) at Monark Equipment Corporation, you will play a crucial role in providing exceptional customer support. Based in San Pedro City Laguna, this full-time position is responsible for handling inbound customer inquiries and delivering high-quality, efficient service. You will be a key point of contact, ensuring customers receive the assistance they need in a timely and professional manner.

What you\'ll be doing

• Responding to customer inquiries via phone, email, and other communication channels
• Execution of contracts by monitoring and coordinating schedules, work orders and concerns.
• Maintaining detailed records of customer interactions and following up on unresolved issues.
• Collaborating with cross-functional teams to enhance the customer experience.

What we\'re looking for

• Mus be a graduate of any four (4) year course.
• Strong communication and interpersonal skills, with the ability to listen actively and respond effectively to customer needs.
• Excellent problem-solving and critical-thinking abilities to address complex customer inquiries.
• Attention to detail and the ability to maintain accurate records and documentation.

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Location

Carmona, Cavite Sutherland

Posted today

Job Description

You are joining Sutherland , a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a Customer Service Associate , you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.

You are also expected to:

- Provide an excellent customer service assistance to clients
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Experience a set of global opportunities
- Grab not a job, but a promising career

MINIMUM QUALIFICATIONS:

- Finished at least 2 years in college (or High School Graduate + work experience)
- Excellent English written and verbal communication skills
- Good knowledge of computers
- Ability to take the initiative to continuously enhance product, quality and technical skills

JOB HIGHLIGHTS:

- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company

Benefits:

- Paid training

Schedule:

- 8 hour shift
- Rotational shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

Education:

- Senior High School (preferred)

Experience:

- Customer Service Representative: 1 year (preferred)

Language:

- English (preferred)

Customer Support Associate wfh Set-up 30,000

Muntinlupa, National Capital Region Accenture

Posted today

Job Description

Work From Home for those with 25mbps internet connection

Once a month Return to Office

No exam for those with 1-year BPO experience

Receive up to 30,000 Signing Bonus

Accenture in the Philippines is currently looking for Customer Service Representatives who will be responsible in performing the following day-to-day tasks:

- You will be responsible for managing various customer issues depending on account assignment (transactions can be related to billing and collections support, client inquiries, product support or inbound sales).

- You will document troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution.

- You will identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.

What are we looking?

- Open to college graduates, college undergraduates, and associate degree graduates

- Must have at least 1 year of work experience in a BPO industry

- Amenable to work in Alabang, Muntinlupa

- Willing to go back on-site once recalled

Good to have skills:

- Experience in handling sales (inbound or outbound), collections, insurance, or travel account in any industry

Join our high-performing team and enjoy these benefits:

- Competitive salary package, company bonuses, and performance incentives

- Night differential

- Loyalty, Christmas gift, inclusion, and diversity benefits

- Paid sick and vacation leaves

- Expanded maternity leave up to 120 days

- HMO coverage (medical and dental) from day 1 of employment

- Life insurance

- Employee stock purchase plan

- Retirement plan

- Flexible working arrangements

- Accessible locations

- Healthy and encouraging work environment

- Career growth and promotion opportunities

We highly encourage Walk-in applicants

GF Plaza B Bldg, Northgate Ave. North Cyberzone, Filinvest Alabang, Muntinlupa

Monday to Friday, 10AM-3PM

Things to bring: Resume, valid government-issued ID, vaccine card, ballpen, and alcohol

Additional Information:

What we believe:

Terms and conditions apply

Schedule:

Rotational shift

Education:

- Senior High School (preferred)

Experience:

- Customer Service Representative: 1 year (preferred)

Customer Support - Chat/Voice Agent (Alabang) | Up to P70,000 Pay

Posted 1 day ago

Job Description

Job Highlights

• Get PHP 100 EGC when you passed the Initial Assessment Join via JOBSTREET now
• PHP 20,000 to PHP 70,000 Salary - Incentives Included
• HMO and Life Insurance on your Day 1, Work-Life Balance & Career Growth Opportunities

Go further with Foundever

JOIN OUR OCTOBER TO DECEMBER 2025 CLASSES AND GET A CHANCE TO WIN THE NEWEST IPHONE AIR *T&C Applies

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. Here, you can improve your quality of life and grow your career.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

Want to start your #FoundeverLife?

There are 2 ways to join us

You can join in virtually Just click apply now, complete our application form, and enter our virtual hub using the details below, or walk in to our Onsite Recruitment Hub located at 6/F ATC BPO1 Corporate Center Bldg. Madrigal Avenue, Ayala Alabang, Muntinlupa City, from 9AM to 7PM

Kindly declare JOBSTREET as your source during your application process.

VIRTUAL HUB DETAILS:

Zoom Link:

Zoom ID:

Passcode: foundever

Source of Application: JOBSTREET

Virtual Recruitment Hours: 9AM to 7PM (Open from Monday to Friday)

You can also directly take our assessment before joining our virtual hub Please see the assessment link below:

Assessment Link:

What are we looking for?

Open to K-12 / High School Graduate or College Undergraduates

No experience required if SHS/completed 2 years in College/College Graduate

Preferably with technical experience.

Basic knowledge of computer usage and internet navigation.

Will ing to work in Alabang Town Center, Ayala Alabang, Muntinlupa City

TIP: Have your SSS and PAG-IBIG numbers ready for faster application processing

What should you expect from us?

- Paid training from day one

Tons of growth opportunities (93% of our non-agent positions are filled internally)

A leadership team that hears your voice; we know that when we work together we can accomplish so much more

Fun team environment where we work hard to build trust every single day

Want to start your #FoundeverLife?

There are 2 ways to join us

You can join in virtually Just click apply now, complete our application form, and enter our virtual hub using the details below, or walk in to our Onsite Recruitment Hub located at 6/F ATC BPO1 Corporate Center Bldg. Madrigal Avenue, Ayala Alabang, Muntinlupa City, from 9AM to 7PM

Kindly declare JOBSTREET as your source during your application process.

VIRTUAL HUB DETAILS:

Zoom Link:

Zoom ID:

Passcode: foundever

Source of Application: JOBSTREET

Virtual Recruitment Hours: 9AM to 7PM (Open from Monday to Friday)

You can also directly take our assessment before joining our virtual hub Please see the assessment link below:

Assessment Link:

What are we looking for?

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