Customer Support Manager

3 weeks ago

Iloilo City, Philippines Buscojobs Full time

Customer Support Manager Ftm0003 jobs in Bacoor

Makati, National Capital Region SetSchedule

Job Description

SetSchedule is the software punch behind the Nation’s most successful Realtors and Professionals. Our future is bright We have grown tremendously in the last couple of years and we can’t wait for you to join our company and be a part of that growth. Whether it’s being ranked 184th on the America’s Best Startup by Forbes, Inc, or Best Company for Diversity and Culture by Comparably, this is just the start

We are looking for someone passionate about making and maintaining the customers happy at all times. The Customer Success Consultant will be responsible for making sure that realtors; our customers, are happy with our product and services 24/7. We want to give them the 100% customer satisfaction they deserve and retain them within the SetSchedule family.

Job Highlights

  • Full time remote-based position
  • Competitive Salary ($7/hr)
  • Career development opportunities available
  • Be a part of one of US’ fastest growing real-estate tech companies

Job Summary

In this role, you will be responsible for managing User Experience Team

Responsibilities
  • Supervise the work of UET to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints and give detailed information regarding products and services provided by SetSchedule
  • Provide superior User Experience to members
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Prepare and issue work schedules, deadlines, and duty assignments for the team
  • Any other duties and responsibilities that may be assigned to you within your category of employment

Skills & Other Requirements

Requirements and Qualifications

  • At least 5 years experience as Tech support Team Lead, Supervisor, Manager or equivalent experience.
  • Excellent verbal and written communication skills with negotiation and conflict resolution
  • Proficiency in using various software and remote work collaboration tools such as Google Docs, Sheets, Meets, Slack, Nextiva, Time Doctor, etc.

The minimum workstation requirements for you to be eligible and move forward with orientation and training are as follows;

  • UYOD - PC or laptop for work
  • PC or Laptop specs should be at least i3 processor and 8G RAM.
  • Headset/Microphone with noise cancellation feature
  • At least 25Mbps wired internet connection

Who we are?

What our product does ( how we are different )

Move Fast. Make it Happen. Mold History.

Benefits
  • Additional leave
  • Company events
  • Health insurance
  • Paid training
  • Work from home

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Makati City: Reliably commute or planning to relocate before starting work (required)

Posted today

#J-18808-Ljbffr

  • Finance and Admin Manager

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Optimized Customer Solutions Incorporated Full time ₱144,000 - ₱400,000 per year

    Bachelor's degree relevant to the jobPreferably 2 years Accounting experience in FMCG environmentHas Management & Leadership SkillsExcellent Computer SkillsJob Types: Full-time, PermanentPay: From Php28,080.00 per monthBenefits:Company Christmas giftCompany eventsEmployee discountHealth insuranceLife insuranceOn-site parkingOpportunities for promotionPaid...

  • Customer Support Representative

    4 weeks ago

    Iloilo City, Philippines RELX Full time

    Overview Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints fairly and effectively. Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from...

  • Customer Support Representative

    4 weeks ago

    Iloilo City, Philippines LexisNexis Risk Solutions Full time

    .Customer Support Representative page is loaded## Customer Support Representativelocations: Iloilotime type: Full timeposted on: Posted Todayjob requisition id: R Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints...

  • Customer Support Specialist

    3 weeks ago

    Iloilo City, Philippines Cooee Inc. Full time

    We are looking for a Customer Support & Operations Associate to join our growing Iloilo team. This role is non-sales and non-commission, focused on providing excellent support to our international partners/clients. You will help manage partners requests, coordinate with contractors, update data, and ensure smooth operations. The work requires accuracy,...

  • Customer Support Specialist

    3 weeks ago

    Iloilo City, Philippines LexisNexis Risk Solutions Full time

    Customer Support Specialist page is loadedCustomer Support Specialist Apply locations Iloilo time type Full time posted on Posted 2 Days Ago job requisition id R99607Accountabilities: Data validation via phone, spreadsheet or website. Provide documentation for data and processes performed, convey/communicate information by statement or suggestion Directly...

  • finance and admin manager

    2 weeks ago

    Iloilo City, Western Visayas, Philippines OPTIMIZED CUSTOMER SOLUTIONS, INC Full time ₱900,000 - ₱1,200,000 per year

    Bachelor's degree relevant to the jobPreferably 2 years Accounting experience in FMCG environmentDeep understanding of FMCG business operations.Excellent Computer SkillsStrong analytical and problem-solving skills.Proficiency in ERP/accounting systems (SAP, Oracle, QuickBooks, etc.).Strong leadership and communication abilities.Excellent knowledge of local...

  • Customer Support Specialist

    4 weeks ago

    Iloilo City, Philippines LexisNexis Risk Solutions Full time

    Customer Support/Ops Coordinator I page is loadedCustomer Support/Ops Coordinator I Apply locations Iloilo time type Full time posted on Posted Yesterday job requisition id R99288Accountabilities: Data validation via spreadsheet or website. Provide documentation for data and processes performed convey/communicate information by statement or suggestion...

  • Customer Support Specialist

    3 weeks ago

    Iloilo City, Philippines RELX Full time

    Key ResponsibilitiesValidate and verify data via phone, spreadsheets, or web platforms. Research and resolve customer inquiries through email, inbound/outbound calls, and callbacks, ensuring timely and accurate responses. Document all customer interactions, including inquiries, complaints, and resolutions, for reporting and quality assurance. Provide clear...

  • Support Escalation Manager

    3 weeks ago

    Iloilo City, Philippines Microsoft Full time

    Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and...

  • Customer Support Specialist

    4 weeks ago

    Iloilo City, Philippines Penbrothers Full time

    About Penbrothers Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes. About the Client Our client is the No.1 online platform for premium home services in...