Customer Support Specialist

Customer Support/Ops Coordinator I page is loadedCustomer Support/Ops Coordinator I Apply locations Iloilo time type Full time posted on Posted Yesterday job requisition id R99288

Accountabilities:

• Data validation via spreadsheet or website.
• Provide documentation for data and processes performed convey/communicate information by statement or suggestion
• Directly impacts the business through responsibility for quality of services provided by self or others.
• Responsible for research, resolution and responding to questions and problems via email, and callbacks in accordance with service level requirements, while providing excellent customer experience.
• Adherence to corporate policy regarding authentication, data security and record retention
• Navigate multiple systems and internal tools for research and documentation
• Research any client issues and escalate to Supervisor if a larger issue is identified
• Instill confidence in customers through problem solving skills and strong customer service delivery
• Keep records of customer interactions and transactions, recording details or inquiries, complaints, and comments, as well as actions taken for reporting purposes
  

Qualifications:

• Bachelor’s Degree preferred.
• 10-key proficiency.
• Proficient computer skills with multi-tasking very important; specifically, research and document customer inquiries.
• Utilize PC Daily; Microsoft Office Suite and Adobe Acrobat.
• Excellent English written and verbal communication skills.
• Attention to detail is a must; ability to perform repetitive actions daily without affecting attention to detail, ability to make judgment calls based on pre-set criteria and experience.
• Work environment is such that deadlines may fluctuate in accordance with task urgency or constraints.
• Must be extremely adaptable and be able to stay focused.
• Must be able to adapt to intense workloads, schedules and rapidly changing situations with a sense of urgency.
• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 months
• Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
• Must have a Successful or above rating in the last Enabling Performance cycle
• Must be willing to attend onsite training for a month

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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.