IT Support Specialist

About Sharesource

We are a BCorp company dedicated to democratizing opportunities for individuals from developing countries. Our brand and culture empower our partners to attract and retain the most qualified members. We share knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses.

What are we looking for?

A challenging and meaningful role where you will have the opportunity to practice your craft, work with a supportive IT Manager, and create value for our Sharesource family, including customers from Australia and other partners abroad.

This role will be part of the Management Team and will work closely with leadership to attain company goals.

What are you expected to do?

Important Role

• Be an ambassador of Sharesource values and culture, ensuring processes align with our values at all times.
• Communicate and uphold company values while protecting the company's best interests.

Other Responsibilities

• Plan proactively to ensure zero downtime in operations.
• Provide excellent customer service for IT and management requests.
• Continuously improve IT knowledge through training and development.
• Contribute ideas and solutions to the IT knowledge base.
• Build strong relationships with management, clients, and team members.
• Maintain hardware, software, and network systems.
• Manage and follow up on open tickets, ensuring proper response and resolution.
• Escalate unresolved issues to the IT Manager.
• Evaluate current and upcoming hardware and software standards.
• Participate in IT projects as assigned.
• Ensure compliance with company policies and standards.

You’ll Be a Great Fit If

• You have 1–3 years of IT support experience, with a background in customer service or IT support roles.
• You possess excellent communication and interpersonal skills.
• You have strong troubleshooting and problem-solving skills.
• You are proficient in Mac, Linux, and Windows operating systems.
• You understand PC hardware components and troubleshooting.
• You have experience with Windows networking, LAN/WAN, DNS, TCP/IP, and firewalls.
• You are familiar with remote connectivity issues.
• You can manage multiple priorities in a fast-paced environment.

Additional Preferred Skills

• Experience supporting Macs.
• Knowledge of routers and firewalls.
• Skills in troubleshooting, Linux, and web hosting.

Benefits of Joining Our Team

• Competitive salary and professional development opportunities.
• Collaborative environment with global client exposure.
• Monthly coaching and training.
• Remote work flexibility.
• Social impact activities and industry involvement.
• Work-life balance and support for personal commitments.
• Comprehensive health coverage with dependents.

Why work for Sharesource?

Our diverse team makes a positive impact worldwide. We value diversity, inclusivity, and a supportive culture rooted in our core values:

• Make a social impact
• Be proactive
• Create value
• Be fair, open, and honest
• Have fun, passion, and love

Our Culture Code

• Challenged, autonomous, momentum
• Learning and growth mindset
• Led by our values
• Heard, cared for, and friendships

Application Process

The process takes around 4 weeks, including 3-4 interviews and possibly an assessment. We will keep you informed throughout and assist with references and documentation if you proceed.

Required Documents

• Fit to Work/Health Card
• NBI Clearance
• Social IDs (PHIC, SSS, HDMF, TIN)
• Character references

We are committed to diversity and inclusion and do not discriminate based on race, gender, religion, sexual orientation, or disability.