
Support Engineer
2 weeks ago
Overview
HR Manager | Employee Engagement & HR Specialist | Driving Culture, Recruitment, and Operational Excellence | Telecom & Tech Industry
Direct message the job poster from Velox Networks Pte Ltd
Responsibilities- Second Level Customer Service providing Technical Support and Resolution
- Technical Queries - Support customer-facing teams with technical training and documentation
- L2 Phone and Email Support
- L2 Ticket and SLA Management
- Maintenance tasks and routine system checks
- Escalation Management to L3 Technical Support and/or Management
- Maintenance and Continuous Improvement of Technology
- System Configuration – involves understanding of software code and data structures (JSON)
- Desktop and VoIP Support
- Perform analysis, diagnosis, and resolution of problems for end-users, and recommend and implement corrective solutions, including remote troubleshooting for end-users
- Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, VoIP devices, printing/scanning devices, software, and other products in order to deliver required service-level agreements
- Manage and administer desktop tools, including but not limited to Office 365, Dropbox, etc.
- If necessary, liaise with third-party support and PC equipment vendors
- Ideally college graduate with a degree in computer science or a related course
- Full-time home-based work – Monday to Friday from 9 am to 6 pm, weekends off
- Minimum internet speed of 10 Mbps (DSL or FIBR)
- Good and quiet working environment conducive to productive work
- VoIP phone/s for internal communications and testing purposes
- Excellent communication skills, both verbal and written
- Hands-on hardware troubleshooting and equipment support experience
- Application/System Maintenance activities
- Bonus: Knowledgeable in SSL/TLS and REST APIs
- Bonus: Experience with MySQL and SQL syntax
- Bonus: Background in VoIP systems and network support, including VoIP Software
- Bonus: Experience with NodeJS, Python, and related technologies and frameworks
- Location: Work from home
- Schedule: Monday to Friday, 9 am to 6 pm
- Paid time off: 10 days per year
- Bonuses: Performance-based increase/bonus, career progression
- Other benefits: Medical leave benefit, company-sponsored outings
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