Quality Analyst

6 days ago

Pasig, Philippines Gratitude Philippines Full time
Requirements:
2-3+ years’ experience in calling process.
With RCM experience
Can start immediately
Job Responsibilities:
Random Transactional Monitoring – Ensuring systematic Quality check of previous day’s production i.e. Analysis of account, Calling analysis, correct follow up, required action taken and updated software, updated productivity report.
Identifying errors critical to process such as wrong analysis results to incorrect follow up, Incorrect or incomplete information captured on call, Incorrect or incomplete action taken, incomplete production report.
Ensure the team must be aware of criticality of Fatal and non-fatal parameters/errors.
Ensuring the error must be communicated to associate and process owners. Associate provided constructive feedback about the error committed and corrected.
Ensuring that Corrective Action Policy is adhered to and Improvements seen on individuals being audited.
Ensure that every week team will be briefed about the major errors committed towards process. Team must be coached about the correct follow ups related to those errors.
Weekly/Monthly Quality performance report to be mailed to internal client on time. Reports generated must be error free.
Maintaining the Quality Metrics i.e. Process quality score, Individual quality score, number of errors, Corrective Action policy, Categorization of associates, documentation of Fatal errors, Improvement plans, Process Knowledge Test etc.
Responsible for random transaction audits and performance of new hires during OJT/Nesting period.

  • Quality Analyst

    5 days ago

    Pasig, Philippines RecruiterPH Full time

    Department: Medical BillingWork Timing: Night ShiftQualifications: Any Graduate PreferredSkills:A successful candidate must have proficient knowledge/capabilities in the following areas:Ability to perform at a high level of productivity and quality.Capacity to maintain a high level of accuracy.Excellent written and oral communication skills required to...

  • Quality Analyst

    6 days ago

    Pasig City, Philippines RecruiterPH Full time

    Department: Medical Billing Work Timing: Night Shift Qualifications: Any Graduate Preferred Skills: A successful candidate must have proficient knowledge/capabilities in the following areas: Ability to perform at a high level of productivity and quality. Capacity to maintain a high level of accuracy. Excellent written and oral communication skills required...

  • Quality Analyst

    6 days ago

    Pasig City, Philippines RecruiterPH Full time

    Department: Medical Billing Work Timing: Night Shift Qualifications: Any Graduate Preferred Skills: A successful candidate must have proficient knowledge/capabilities in the following areas: Ability to perform at a high level of productivity and quality. Capacity to maintain a high level of accuracy. Excellent written and oral communication skills required...

  • Quality Assurance Expert

    6 days ago

    Pasig, National Capital Region, Philippines ADDFORCE Human Resources Solutions Full time

    About ADDFORCE Human Resources SolutionsWe are seeking a seasoned professional to join our team as a Quality Assurance Expert. This role requires an individual with excellent analytical skills, strong leadership abilities, and experience in quality assurance.Key Responsibilities:To oversee the quality assurance process and ensure it is aligned with industry...

  • Sentiment Supervisor/ Quality Supervisor

    6 days ago

    Pasig, Philippines ADDFORCE Human Resources Solutions Full time

    Qualifications: - Bachelors degree of any course - At least 2 to 3 years of experience as a Quality Analyst Supervisor - Must have experience in scrubbing and deep dive analysis for CSAT/DSAT - CSAT/NPS Management experience - Knowledge/Exposure as a Training - Blended account experience - Must have experience in Sales Account - Amenable to work on-site in...

  • Jr. Quality Assurance

    6 days ago

    Pasig, Philippines Hunters hub Incorporated Full time

    -Bachelor's degree in information technology or any related courses -At least 2 years of experience as a QA Analyst -Hands-on experience in software quality assurance, auditing, or related roles -Experience in conducting audits, assessments, and reviews of software development processes, practices, and deliverables. -Experience with software development...

  • Sentiment Supervisor/ Quality Supervisor

    6 days ago

    Pasig, Philippines ADDFORCE Human Resources Solutions Full time

    Qualifications: - Bachelors degree of any course - At least 2 to 3 years of experience as a Quality Analyst Supervisor - Must have experience in scrubbing and deep dive analysis for CSAT/DSAT - CSAT/NPS Management experience - Knowledge/Exposure as a Training - Blended account experience - Must have experience in Sales Account - Amenable to work on-site in...

  • Jr. Quality Assurance

    6 days ago

    Pasig, Philippines Hunters hub Incorporated Full time

    -Bachelor's degree in information technology or any related courses -At least 2 years of experience as a QA Analyst -Hands-on experience in software quality assurance, auditing, or related roles -Experience in conducting audits, assessments, and reviews of software development processes, practices, and deliverables. -Experience with software development...

  • Quality Control Associate

    5 days ago

    Pasig, Philippines PH Global Jet Express Inc. Call Center Full time

    QUALIFICATIONS•Bachelor's degree in Business Management, Marketing, or a related field.•At least 3 years of relevant work experience in Quality Control/Assurance or a similar field as the Supervisor preferred.•Strong experience in E-Commerce or Logistics.KNOWLEDGE, SKILLS, & ABILITIES•Excellent written and verbal communication skills.•Good...

  • Jr. Quality Assurance

    5 days ago

    Pasig City, Philippines Hunters hub Incorporated Full time

    -Bachelor's degree in information technology or any related courses-At least 2 years of experience as a QA Analyst-Hands-on experience in software quality assurance, auditing, or related roles-Experience in conducting audits, assessments, and reviews of software developmentprocesses, practices, and deliverables.-Experience with software development...

  • Sentiment Supervisor/ Quality Supervisor

    5 days ago

    Pasig City, Philippines ADDFORCE Human Resources Solutions Full time

    Qualifications:- Bachelors degree of any course- At least 2 to 3 years of experience as a Quality Analyst Supervisor- Must have experience in scrubbing and deep dive analysis for CSAT/DSAT- CSAT/NPS Management experience- Knowledge/Exposure as a Training- Blended account experience- Must have experience in Sales Account- Amenable to work on-site in Pasig and...

  • Business Reporting Analyst

    6 days ago

    Pasig, Philippines Nityo Infotech Full time

    - Minimum 5 years of work experience as a business reporting analyst - Strong experience in using BI/reporting Tools and Excel to do advance data analysis - 3+ years of experience of working with internal clients and external suppliers, and working in partnership - Strong IT knowledge - Strong data and reporting skills – Data model design,...

  • Business Reporting Analyst

    6 days ago

    Pasig, Philippines Nityo Infotech Full time

    - Minimum 5 years of work experience as a business reporting analyst - Strong experience in using BI/reporting Tools and Excel to do advance data analysis - 3+ years of experience of working with internal clients and external suppliers, and working in partnership - Strong IT knowledge - Strong data and reporting skills – Data model design,...

  • IT Quality Assurance Specialist

    5 days ago

    Pasig, Philippines CEPAT KREDIT FINANCING INC. Full time

    The IT Quality Assurance (QA) Associate plays a crucial role in ensuring the reliability and security of the lending company's IT systems. With the increasing complexity of loan origination processes, compliance requirements, and customer data security, a dedicated QA Specialist will ensure that all software solutions and systems are thoroughly tested and...

  • Quality Analyst

    6 days ago

    Pasig, Philippines Gratitude Philippines Full time

    Requirements: 2-3+ years’ experience in calling process. With RCM experience Can start immediately Job Responsibilities: Random Transactional Monitoring – Ensuring systematic Quality check of previous day’s production i.e. Analysis of account, Calling analysis, correct follow up, required action taken and updated software, updated productivity...

  • Business Reporting Analyst

    5 days ago

    Pasig City, Philippines Nityo Infotech Full time

    - Minimum 5 years of work experience as a business reporting analyst- Strong experience in using BI/reporting Tools and Excel to do advance data analysis- 3+ years of experience of working with internal clients and external suppliers, and working in partnership- Strong IT knowledge- Strong data and reporting skills – Data model design, reporting/dashboard...

  • IT Quality Assurance Specialist

    6 days ago

    Ortigas, Pasig, Philippines CEPAT KREDIT FINANCING INC. Full time

    The IT Quality Assurance (QA) Associate plays a crucial role in ensuring the reliability and security of the lending company's IT systems. With the increasing complexity of loan origination processes, compliance requirements, and customer data security, a dedicated QA Specialist will ensure that all software solutions and systems are thoroughly tested and...

  • Quality Control Associate

    6 days ago

    Ortigas, Pasig City, Philippines PH Global Jet Express Inc. Call Center Full time

    QUALIFICATIONS • Bachelor's degree in Business Management, Marketing, or a related field. • At least 3 years of relevant work experience in Quality Control/Assurance or a similar field as the Supervisor preferred. • Strong experience in E-Commerce or Logistics. KNOWLEDGE, SKILLS, & ABILITIES • Excellent written and verbal communication...

  • IT Quality Assurance Specialist

    6 days ago

    Ortigas, Pasig, Philippines CEPAT KREDIT FINANCING INC. Full time

    The IT Quality Assurance (QA) Associate plays a crucial role in ensuring the reliability and security of the lending company's IT systems. With the increasing complexity of loan origination processes, compliance requirements, and customer data security, a dedicated QA Specialist will ensure that all software solutions and systems are thoroughly tested and...

  • Quality Analyst

    5 days ago

    Pasig City, Philippines Gratitude Philippines Full time

    Requirements:2-3+ years’ experience in calling process.With RCM experienceCan start immediatelyJob Responsibilities:Random Transactional Monitoring – Ensuring systematic Quality check of previous day’s production i.e. Analysis of account, Calling analysis, correct follow up, required action taken and updated software, updated productivity...