TL III, Billing

4 weeks ago


Cebu City, Philippines RealPage, Inc. Full time

Overview

The Team Leader III – Billing and Credit with Cancellation is responsible for leading a high-performing team that manages billing operations, credit assessments, and account cancellations. This role ensures accuracy, compliance, and efficiency in all financial transactions and customer interactions. The ideal candidate brings strong leadership experience, analytical skills, and a customer-centric mindset to drive operational excellence and continuous improvement. This position reports to the Philippine-based Manager, Commercial Order to Cash Operations.

Responsibilities
  • Lead and manage a team of 15-20 members, including billing specialists, credit analysts, and cancellation coordinators.
  • Monitor daily operations to ensure timely and accurate billing and credit decisions.
  • Oversee cancellation workflows, ensuring compliance with company policies and customer satisfaction.
  • Monitor daily targets to ensure goals are achieved.
  • Analyze billing and credit data to identify trends, risks, and opportunities for process improvement.
  • Collaborate with cross-functional teams including Client Services, Account Management, Sales, Customer Service, Customer Success and IT to resolve issues and implement enhancements.
  • Develop and maintain performance metrics and KPIs for the team.
  • Coach, mentor, and develop team members to achieve individual and team goals.
  • Handle escalations and complex cases with professionalism and efficiency.
  • Ensure adherence to regulatory requirements and internal controls.
  • Drive continuous improvement initiatives to enhance service delivery and operational efficiency.
  • Conduct hiring interviews and train team members as well as identify training needs.
  • Track and maintain metrics for a variety of data including attendance, productivity, etc.
  • Oversee workflow to ensure even and accurate distribution of workload to maximize productivity and performance.
  • Document departmental procedures and work instructions in compliance with quality standards.
  • Regularly review departmental processes and workflows with a view to improving efficiency and ensuring policy and standard compliance.
  • Performs related duties and special projects as assigned.
Qualifications
  • Minimum of 5 years’ experience in billing, credit and cancellation operations.
  • Minimum of 3 years’ experience as Supervisor/Team Lead.
  • Bachelor’s Degree required with accounting background.
  • Excellent accounting software user and reporting skills (Oracle is a plus).
  • Technical Proficiency: Familiarity with billing systems, CRM tools (Salesforce is a plus), and Microsoft Office Suite (especially Excel).
  • Willing to work night shifts as per US time zones.
Competencies
  • Leadership & People Management
  • Building Trust/Integrity
  • Customer and Result Focus
  • Innovation & Change Management
  • Decision Making & Judgment
  • Influencing Others
  • Results Focus & Initiative
  • Planning and Organizing
  • Analytical Thinking
  • Thought Leadership
Knowledge/Skills/Abilities
  • Excellent understanding of Order to Cash cycle process
  • Strong knowledge of Billing, Credit and Cancellation operations
  • Excellent negotiation, motivation and customer service skills
  • Excellent verbal and written communication skills with demonstrated abilities to establish, develop, and maintain productive business relationships at all levels
  • Demonstrated excellent leadership skills
  • Ability to investigate, analyze and in coordination with management, resolve departmental issues
  • Ability to work efficiently and accurately, and to organize and plan work
  • Flexibility and adaptability to work additional hours and under stress
  • Ability to establish and maintain effective working relationships and communicate clearly with customers both internally and externally
  • Highly detail oriented and well organized with a great sense of urgency
  • Ability to work independently, multitask and take ownership
  • Ability to prioritize and manage multiple responsibilities in a deadline-driven environment
  • Target oriented with a resolution mindset
  • Keen eye for process and quality improvement
  • Ability to develop, implement and assess performance metrics
  • Ability to work overtime when needed
  • Some travel may be required
Additional Information
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Accounting/Auditing and Finance
  • Industries: Software Development
#J-18808-Ljbffr
  • TL III, Billing

    4 days ago


    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    OverviewThe Team Leader III – Billing and Credit with Cancellation is responsible for leading a high-performing team that manages billing operations, credit assessments, and account cancellations. This role ensures accuracy, compliance, and efficiency in all financial transactions and customer interactions. The ideal candidate brings strong leadership...


  • Cebu City, Central Visayas, Philippines Nezda Technologies, Inc. Full time ₱408,000 per year

    URGENTLY HIRING TEAM LEAD, TRAINER AND QA ANALYSTLocation: Cebu Business Park, Cebu CitySet Up: OnsiteStart Date: ASAPI. Team LeadQualifications: Completed 2 yrs in College with at least 2 years of TL ExperienceSalary Offer: Earn Up to 34,000 Package (Depending on Experience)II. TrainerQualifications: Completed 2 yrs in College with at least 1 year exp as...


  • Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱50,000 - ₱80,000 per year

    LOCATION: 1 NITO, Lahug CebuPOSITION: Support & Leadership RolesWORK SET-UP: Pure OnsiteSCHEDULE: Night Shift / Shifting Schedule 24/7START DATE: Urgent / ASAP(POSITIONS & SALARIES)Communication Trainer (5 years) - PHP 35,000 to PHP 50,000AM Learning & Dev. (3-5 years) - PHP 60,000 to PHP 80,000Team Lead (2-4 years) - PHP 35,000 to PHP 45,000QA Manager (8...


  • Mandaluyong City, National Capital Region, Philippines MedRisk LLC Full time ₱1,200,000 - ₱2,400,000 per year

      Bill Review Services Associate Job Track Description: Performs tasks based on established procedures.Uses data organizing and coordination skills to perform business support or technical work.Requires vocational training, certifications, licensures, or equivalent experience.General Profile Proficiency within a range of analytical or operational...


  • Cebu City, Philippines Stark Asia Solutions Inc. Full time

    Qualifications: Open to College Level At least 2-4 years TL experience Must have billing experience Ability to communicate directly with the client, provide daily performance reporting to leadership + client. Must be able to coach to effective sales pitch practices, and lead the team by example and experience (rather than by definition) Perks and...

  • Bill Review Associate III

    41 minutes ago


    Mandaluyong City, National Capital Region, Philippines MedRisk LLC Full time ₱900,000 - ₱1,200,000 per year

    Job Track Description:Performs tasks based on established proceduresUses data organizing and coordination skills to perform business support or technical workRequires vocational training, certifications, licensures, or equivalent experience.General Profile:Proficiency within a range of analytical or operational processesCompletes atypical assignmentsWorks...


  • Quezon City, Philippines Global Payments Inc. Full time

    Join to apply for the Assistant Accountant III role at Global Payments Inc. Summary of This Role Performs a broad range of accounting functions with responsibility for accounting records in a small office or organization department. Assigns transaction codes to documents. Ensures documents being processed are included in the appropriate accounting period....

  • Coordinator

    1 week ago


    Cebu City, Central Visayas, Philippines 1218 PACIFIC SUITES CORPORATION Full time ₱150,000 - ₱250,000 per year

    Primary Duties and Responsibilities:OFFICE CUSTODIAN RESPONSIBILITIESIs responsible for overseeing proper office setup. Ensuring compliance with office house rules is a key duty.II. PROCESSING OF DOCUMENTATIONUpon receiving a folio from the General Manager (GM), the following steps should be adhered toVerify that all folios have already been processed in the...


  • Cebu City, Central Visayas, Philippines 1220 PACIFIC GRAND TOWER CORPORATION Full time ₱800,000 - ₱1,200,000 per year

    Job SummaryThe Operations Coordinator acts as support for the business unit and coordinates with clients on their requirements, ensuring smooth documentation, compliance, and process flow across departments.Primary Duties and ResponsibilitiesI. Office Custodian ResponsibilitiesOversee proper office setup.Ensure compliance with office house rules.II....

  • Treasury Assistant

    7 days ago


    Paranaque City, Calabarzon, Philippines Landers Full time ₱150,000 - ₱250,000 per year

    I. MAJOR RESPONSIBILITYResponsible for the safety, security and accurate handling of cash funds and membership cards.II. SPECIFIC DUTIES AND RESPONSIBILITIESVerifies vault and petty cash fund and membership card.Prepares and issues till fund and membership card.Records and monitors till distribution.Prepares batching of small bills and ensures that small...