
Merchant Operations Specialist
2 weeks ago
On-site - Rizal 1-3 Yrs Exp Bachelor Contract
Share
Job Description Employee Recognition and RewardsIncentives
Government Mandated Benefits Insurance Health & WellnessHealth Insurance, Life Insurance, HMO
OthersCompany Social Events
Company Equipment
Professional DevelopmentJob Training
Read More
The Merchant Success plays a critical end-to-end role in building, growing, and nurturing high-impact partnerships with Grab’s merchant partners. This role combines sales acquisition, strategic relationship management, and performance growth—ensuring merchants thrive on the Grab platform across services such as GrabFood, GrabMart, GrabExpress, and GrabPay.
Identify and prospect new merchant partners through various channels (fieldwork, referrals, digital leads, events)
Conduct outbound calls and in-person pitches to merchant owners, managers, or decision-makers
Drive end-to-end onboarding: from contract signing and document collection to system encoding and training
Ensure merchants are properly setup on the platform with initial marketing support and in-store visibility
Relationship management
Build strong, trust-based relationships with merchant partners to drive retention and satisfaction
Serve as the main point of contact for merchant concerns, escalations, or operational issues
Conduct regular business reviews to assess merchant performance and identify growth opportunities
Advocate for merchant needs internally, working with operations, marketing, and product teams
Performance growth
Use data insights to recommend campaigns, ads, and product solutions that improve merchant performance
Strategically upsell Grab’s ecosystem products (GrabAds, GrabFinance, GrabPay, GrabExpress, etc.)
Partner with merchants to execute marketing initiatives and growth strategies
Reporting and collaboration
Maintain updated records of merchant interactions, performance, and pipeline status
Submit regular reports and updates on key metrics and account health
Stay updated on market trends, competitor activities, and industry best practices
Bachelor’s degree in Business, Marketing, or related field
2–4 years of experience in business development, account management, or sales
Strong interpersonal, negotiation, and communication skills
Data-driven mindset with ability to interpret performance metrics and build actionable plans
Organized, proactive, and results-oriented with a strong sense of ownership
Experience in FMCG, tech platforms, or e-commerce industries is a plus
KPIs / Success Metrics
Number of new merchants onboarded and activated
Merchant retention and satisfaction scores
Cross-sell and product adoption rates
Timeliness and quality of issue resolution
Compliance Collaboration Business Analysis Customer Oriented Computer Literate Project Management Merchant Acquisition
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
-
Merchant Operations Specialist
2 days ago
Rizal, Philippines Optimum Info Solution Full timeOn-site - Rizal 1-3 Yrs Exp Bachelor Contract Job Description The Merchant Success plays a critical end-to-end role in building, growing, and nurturing high-impact partnerships with Grab’s merchant partners. This role combines sales acquisition, strategic relationship management, and performance growth—ensuring merchants thrive on the Grab platform...
-
Area Operations Manager
2 weeks ago
Rizal, Philippines HRSI Human Resource Specialist Inc. Full timeAOM will do the coordination of FP,TP and TA activities; Ensure execution of planned BTL's and other tasks & responsibilities of FP's, TP's and TA's; Monitoring and evaluating performance of team; Weekly & Monthly Reports and; People Development and Management. Bachelor's Degree in Agriculture, Business Administration, Operations Management or related...
-
Accounting Specialist
2 weeks ago
Rizal, Philippines Doner Philippines Full timeOn-site - Rizal 1-3 Yrs Exp Bachelor Full-time Job Description The bookkeeper is responsible for managing the financial transactions of the company with diverse business interests in both real estate and restaurant operations. This role requires a keen understanding of both property management finances and the fast-paced nature of the food service industry....
-
Supply Chain Manager
2 weeks ago
Rizal, Philippines Brilliant Toll Manufacturing Specialist, Inc. Full timeBrilliant Toll Manufacturing Specialist, Inc. On-site - Rizal • 5-10 Yrs Exp • Bachelor • Full-time Job Description We are looking for a results-driven Supply Chain Manager to oversee and improve our supply chain operations. The ideal candidate will be responsible for managing the entire supply chain process—including procurement, logistics,...
-
Digital Marketing Specialist
2 weeks ago
Rizal, Philippines FxSwede AB Full timeDigital Marketing Specialist Full-time, remote (work from anywhere) We’re looking for a Digital Marketing Specialist with a minimum of 2 years of hands-on experience in paid ads , email marketing , and Shopify site management . This is a high-impact role perfect for someone who thrives in fast-paced environments and knows how to blend data with...
-
Operations Assistant/Specialist
2 weeks ago
Rizal, Philippines Luzon Development Bank Full timeResponsibilities Assist in day-to-day operations to ensure efficiency. Coordinate and implement processes to streamline workflows. Support project management through documentation and reporting. Maintain communication between departments and vendors. Conduct data analysis to identify operational improvements. Prepare reports and presentations for...
-
Operations Assistant/Specialist
2 days ago
Rizal, Philippines Luzon Development Bank Full timeOn-site - Rizal 1-3 Yrs Exp Bachelor Full-time Share Job Description Assist in day-to-day operations to ensure efficiency. Coordinate and implement processes to streamline workflows. Support project management through documentation and reporting. Maintain communication between departments and vendors. Conduct data analysis to identify operational...
-
Supply Chain Manager
2 days ago
Rizal, Philippines Brilliant Toll Manufacturing Specialist, Inc. Full timeWe are looking for a results-driven Supply Chain Manager to oversee and improve our supply chain operations. The ideal candidate will be responsible for managing the entire supply chain process—including procurement, logistics, inventory management, and supplier relationships—to ensure efficiency, quality, and cost-effectiveness. Develop and implement...
-
Distribution Specialist
5 days ago
Rizal, Philippines Multi-M Food Corporation Full time ₱200,000 - ₱240,000 per yearJob SummaryWe are looking for a results-driven Distribution Specialist to manage end-to-end distributor operations within the assigned area in Rizal Province. This role involves overseeing accounts receivables, coordinating inventory and deliveries, and executing trade programs effectively. The ideal candidate will also support account development by driving...
-
Purchasing Specialist
2 weeks ago
Rizal, Philippines TG Global Trade OPC Full timeOverview The Purchasing Specialist is responsible for sourcing products, managing supplier relationships, and ensuring timely and cost-effective procurement of goods needed across all departments (Operations, Sales, Logistics, and Warehouse). Responsibilities Source and negotiate with suppliers for the best pricing, terms, and quality Monitor inventory...