URGENT HIRING: Pioneer Team | BPO Operations Manager
3 days ago
We are looking for awesome and talented leaders who wants to join our growing team Responsibilities Manages operations for Customer Service/Tech Support - Voice and Non-Voice Perform weekly meetings with operations staff to discuss issues affecting business Submit weekly operations report to client Set operational goals, objectives and develops strategies to meet client metrics Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are met Possess Budgeting and Financial Planning skills Must be able to foster a Positive and Productive Work Environment, with ability to Lead, Build Teams, and Motivate staff Requirements Minimum 3 years proven management experience in a BPO contact center environment Must have excellent Verbal and Written English Communication Skills Solid understanding of computer basics (Windows, Excel, Word, Operating Systems and the Internet) Must be willing to work on Night Shifts and Shifting Schedules at Bonifacio Global City, Taguig City Must have experience handling a CSR/TSR campaign Understanding and ability to execute Inbound Programs to ensure Service Levels and financial objectives are met Strong Planning, Forecasting, Problem-Solving and Analytical Skills Proven ability to develop, produce and analyze reports from existing systems and make informed recommendations from the data gathered Strong Organizational, Leadership and Interpersonal Management Skills Possess excellent knowledge of Manpower Planning Knowledge of current Call Center & Workforce Management Technologies Demonstrated ability to interact with peers, senior management and other departments in a professional manner Strong Organizational, Leadership and Interpersonal Management Skills Possess excellent knowledge of Manpower Planning and scheduling Must be willing to work onsite a shifting schedule at Bonifacio Global City, Taguig Other info Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers) Work set up: Onsite Schedule: Shifting Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer Benefits Competitive salary package Exciting employee engagement activities Stability (Continuously getting pioneer accounts) Learning sessions every week Fast career growth Free Parking Passes Accessible location HMO (with free dependent) Leave credits/Leave conversions Night differential Uncapped annual appraisal 2 days off And most importantly, you’ll be part of a growing company with dynamic and engaging team. Interested? Here are ways to reach us Please make sure to complete this application form: Send a message to | (Yan & Krizia) Walk in and look for YAN & KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig #J-18808-Ljbffr
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Taguig, Philippines iOPEX Tech Full timeURGENT: Quality Assurance | QA Specialist | Pioneer Team Add expected salary to your profile for insights Salary match Number of applicants Skills match Application Questions Which of the following types of qualifications do you have? How many years' experience do you have as a Quality Assurance Specialist? How many years of auditing experience do you have?...
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Quality Assurance | QA Specialist | Pioneer Team
4 weeks ago
Taguig, Philippines iOPEX Tech Full timeLearn and Inspire with iOPEX Technologies. Join us now! We are hiring for passionate and talented QA Specialist for our awesome team! The ideal candidate/s is a critical thinker who will proactively improve the quality systems of the fast-paced growing company through internal audits, participation process improvement programs, and interaction with key...
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Taguig, Philippines iOPEX Tech Full timeOverview Grab the opportunity, achieve your highest potential. Join us today! We are looking for awesome and talented leaders for our growing awesome team. Requirements Should have at least 1 year of relevant experience as a Team Lead on a BPO set up Must be willing to work onsite a night/shifting schedule at Bonifacio Global City, Taguig Accounts Technical...
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Quality Assurance Manager | BPO
2 weeks ago
Taguig, Philippines iOPEX Tech Full timeLearn and Inspire. Join us now! We are hiring for passionate and talented QA Manager for our awesome team! As QA Manager , you will leverage your analytical skills to create a metric-driven determination of our successes. You will identify opportunities for improvement and help develop impactful and measurable action plans to address these. You will also...
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URGENT: Operations Manager | US Pioneer Account
3 weeks ago
Taguig, Philippines iOPEX Tech Full timeWe are looking for awesome and talented leaders who wants to join our growing team! Available roles: Operations Director Senior Operations Manager Operations Manager (Digital Ad ops) Operations Manager (Technical) Operations Manager (Healthcare) Operations Manager (Customer Support) Operations Manager (Content Moderation/Trust & Safety) Assistant Operations...
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Taguig, Philippines iOPEX Technologies Full timeResponsibilities Respond to client requests for information, documents, and other account management changes or inquiries Ensure customer’s concern is addressed by cross-departmental coordination Perform manual research on legacy data and understand the support action needed on each subscription Analyze renewal data to identify trends and opportunities for...
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URGENT HIRING German Bilingual Pioneer Team
1 week ago
Taguig, National Capital Region, Philippines iOPEX Technologies Phil Full time ₱150,000 - ₱250,000 per yearBe a Bilingual German Specialist for our awesome team. Join us nowResponsibilities:Proactively engage with customers to understand their needs and concerns, and provide tailored solutions to address themDevelop and maintain positive relationships with customers, ensuring their satisfaction and loyaltyHandle inbound customer calls and emails, providing prompt...
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Operations Supervisor | Coach | Team Leads
4 weeks ago
Taguig, Philippines iOPEX Tech Full timeOverview Grab the opportunity, achieve your highest potential. Join us today! We are looking for awesome and talented leaders for our growing awesome team. Requirements Should have at least 1 year of relevant experience as a Team Lead on a BPO set up Must be willing to work onsite a nigh/shifting schedule at Bonifacio Global City, Taguig Accounts Technical...
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Taguig, Philippines iOPEX Tech Full timeWe are looking for awesome and talented leaders who wants to join our growing team! Responsibilities Manages operations for Customer Service/Tech Support - Voice and Non- Voice Perform weekly meetings with operations staff to discuss issues affecting business Submit weekly operations report to client Set operational goals, objectives and develops strategies...
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IT Manager
4 weeks ago
Taguig, Philippines iOPEX Tech Full timeOverview We are hiring for IT professionals for our # team. Available roles: IT Team Leader/Supervisor IT Manager Job Overview We seek a highly motivated and experienced IT Infrastructure professional to lead and manage our organization's IT infrastructure. The ideal candidate will have a strong technical background, excellent leadership skills, and a proven...
