L3 Systems Administrator

5 days ago

Makati, Philippines Gabtech Global, LLC Full time

L3 Systems Administrator Work Type: Full-time , Remote/WFH (Usually US Hours/Night shift). Start Date: TBD. Job Role & Responsibilities & Requirements Resolve complex technical issues directly with customers submitted by phone, email, and onsite. Act as the primary escalation point from tier 1 and tier 2 support technicians. Provide training as needed to the tier 1 and tier 2 support teams. Advanced troubleshooting for server network issues not limited to Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall hardware (routing, switching). Advanced knowledge and troubleshooting of Microsoft products including Windows Server, Azure, Cloud Computing, desktop operating systems, and hardware. Advanced experience with the management of Citrix environments including XenApp, XenDesktop and NetScaler products. Advanced experience with setting up, managing, and troubleshooting Active Directory environments. Virtualization design, implementation, and support (VMware, Hyper‑V, Xen). Familiarity with various storage appliances and technologies used in enterprise installations (iSCSI, RAID, SAN, NAS). Expertise in Office 365/Azure administration and migrations. Knowledge of SaaS based products, and management of customer licenses. Maintain and update documentation along with creation of technical procedures. Device firmware and OS patching/upgrades as required. Able to be assigned projects, and adhere to schedules for on‑time completion. Participate in on‑call rotation. Skills and Certifications 5-10 years technical experience troubleshooting complex network, system, and end user support issues. Excellent communication skills both written and verbal. Resourceful and able to take initiative in a dynamic environment. Currently hold or be willing and able to obtain the following certifications within designated timeframe after onboarding: ITIL Foundation, CompTIA A+, CompTIA Net+, CompTIA Security+, CCNA, MCSE. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr

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