System Administrator

2 weeks ago

Makati, Philippines KMC Solutions Full time

Get AI-powered advice on this job and more exclusive features. The System Administrator provides advanced technical support and system administration across our internal environment and client-facing systems. This role requires hands‑on troubleshooting, Microsoft 365 and Active Directory/Entra ID administration, endpoint security, and clear communication with sensitive clients. You will act as the escalation point for Level 1 support while ensuring client trust, confidentiality, and service excellence. Responsibilities Serve as the escalation point for unresolved Level 1 issues, ensuring timely resolution of complex problems. Troubleshoot advanced issues across Windows operating systems, Microsoft 365 services, business applications, and endpoint devices. Diagnose and resolve hardware, OS, and connectivity problems on desktops, laptops, and peripherals. Manage and prioritize tickets to meet agreed service levels. Administer user accounts, permissions, licenses, and policies in Active Directory and Microsoft 365 (Azure AD, Exchange Online, Teams, SharePoint, OneDrive) . Manage group policies, security settings, and endpoint configurations. Monitor patching, backups, and endpoint security (BitLocker, Intune, antivirus, MFA). Conduct proactive maintenance to reduce downtime and improve reliability. Support and troubleshoot network services (DNS, DHCP, VPN, Wi‑Fi, LAN). Escalate advanced networking or infrastructure issues to senior engineers or vendors. Basic troubleshooting on firewalls like Meraki, Fortinet, and SonicWall. Communicate technical solutions clearly to both technical and non‑technical users. Handle sensitive client interactions with discretion and professionalism. Assist with client onboarding, endpoint setup, and user training when needed. Qualifications 3–5 years as System Administrator or any similar role At least 1 year handling Level 2 escalations. Hands‑on experience with Microsoft 365, Active Directory, endpoint security, and networking fundamentals. Familiarity with backup and recovery solutions. Experience with remote management tools (RDP, TeamViewer, Atera, etc.) and ticketing systems. Strong troubleshooting across hardware, software, Microsoft 365, and networking. Experience in DNS, DHCP, VPN, and endpoint security tools. Excellent documentation and communication skills. Ability to work independently in a small team and handle sensitive client interactions with discretion. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Professional Services Location: Taguig, National Capital Region, Philippines Referrals increase your chances of interviewing at KMC Solutions by 2x #J-18808-Ljbffr

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