4PL Process Expert

Overview

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Key Responsibilities

• This role will directly coordinate with local and overseas internal teams, shipper and carriers to do the 4PL end-to-end Export specific processes namely:
  • Complete booking process, complying with SLAs and global process design (e.g., carrier allocation, draft bill of lading, final BL sending)
  • Conduct Vessel reconciliation and manifest process as per process design
  • Facilitate completion of documentation and invoicing process.
  • Support with proactive activities that facilitate documentation and cargo release
  • Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms.
• Case Management - ensure that the exceptions or concerns are being handled within the service level agreement as defined for the specific communication channel.
• Propose and support initiatives for continuous improvement of Customer Service processes.
• Support with proactive activities that facilitate smooth cargo readiness and delivery order to ensure high levels of customer experience and avoid additional costs.
• Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms.
• Monitor shipping trackers and ensure accuracy of details.
• Creates a daily booking summary report.

Skills & Competencies

• Passion to drive closures & high-level customer service orientation – Customer Centricity.
• Excellent in both oral and written English communication skills, with the ability to communicate confidently for coordination with stakeholders.
• Demonstrates strong communication capabilities in an international environment.
• Able to work with different cultures and people, including phone calls.
• Strong time management to complete tasks on time
• Keen to details; a proactive attitude to foresee irregularities and propose alternative solutions.
• Ability to work under pressure to cope with periods of high workload and tight timelines.

Preferred Educational Background

• Bachelor's Degree of any course.

Work Experience

• Has in-depth working experience in shipping, forwarding, supply chain operations.
• Minimum of 3 years working experience in Shipping & Logistics industry.
• Experience in coordinating with shippers, warehouse, carriers and end customers.
• Willingness to work overtime to meet deadlines when required.
• Willing to work in graveyard shift and hybrid working arrangement.

Functional & Technical Competency

• Proficient in Transportation Management Systems and Cargoplanning.
• Advanced skills in MS Excel; with experience in reporting thru MS Excel.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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