Process Expert

3 days ago

PHMNL Manila North Wing, Philippines Maersk Full time ₱600,000 - ₱1,200,000 per year

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

We Offer

Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities:

1. Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

- Customer channel management

- Case Management

- Customer onboarding and relationship management

- Contract and dispute management

- and more.

2. Delivers a positive customer experience for all customers and ensures a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.

3. Ensures all products and services are sold to the customer to maximize profitability.

4. Builds strong relationships with all stakeholders including offshore GSC teams.

5. Responsible for customer satisfaction and has experience with customer interaction.

6. Understands customers' business drivers, needs and requirements. Manages the sales pipeline, segmentation and accurate forecasting.

7. Handles incoming customer services queries, issues and exception management.

8. May support the Customer Experience Partner and internal teams.

Qualifications:

- Graduate of any 4-year bachelor's degree.

- 2 to 4 years customer experience/ BPO/preferred logistics and shipping.

- Excellent English communication skills in both written and oral.

- Able to complete minimum of 92-97 emails daily minimum.

- Able to meet the timeliness set at 4HRS and other objectives set by management.

- Able to work independently and present results of own work to the team.

- Able to identify process improvement.

- Amenable to work on morning shift and can adhere to work schedule.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

  • Process Expert

    3 days ago

    PHMNL - Manila - North Wing, Philippines Maersk Full time $40,000 - $60,000 per year

    Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning...

  • Process Expert

    3 days ago

    PHMNL - Manila - North Wing, Philippines Maersk Full time ₱30,000 - ₱60,000 per year

    Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning...

  • Process Expert

    3 days ago

    PHMNL - Manila - North Wing, Philippines Maersk Full time ₱1,200,000 - ₱2,400,000 per year

    Process Expert - Financial Operations Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity,...

  • Process Expert

    1 day ago

    PHMNL - Manila - North Wing, Philippines Maersk Full time ₱80,000 - ₱120,000 per year

    Process Expert - Financial Operations Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity,...

  • Process Expert

    3 days ago

    PHMNL - Manila - North Wing, Philippines Maersk Full time ₱80,000 - ₱120,000 per year

    Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning...

  • Process Expert

    3 weeks ago

    Manila, Philippines A.P. Moller - Maersk Full time

    Join to apply for the Process Expert - Bilingual role at A.P. Moller - Maersk 1 week ago Be among the first 25 applicants Join to apply for the Process Expert - Bilingual role at A.P. Moller - Maersk Get AI-powered advice on this job and more exclusive features. Maersk is a global leader in integrated logistics and have been industry pioneers for over a...

  • Process Associate/Expert

    1 day ago

    Manila, National Capital Region, Philippines APL Logistics Full time ₱1,500,000 - ₱3,000,000 per year

    These positions are responsible for delivering APLL commitments to key customers and meeting the daily operational requirements of those customers. The position is to ensure customer requirements are compiled in a timely, accurate, and complete manner.ResponsibilitiesProcess AssociateMonitor and ensure all customers' and vendors' requirements are documented,...

  • Intercompany Process Expert

    3 days ago

    Manila, National Capital Region, Philippines Fresenius Medical Care Full time ₱1,200,000 - ₱2,400,000 per year

    TheIntercompany (IC) Process Expertis responsible for driving process standardization across the E2E Intercompany value chain. This role leads high-priority, cross-functional transformation and simplification initiatives that impact IC processes. The focus is on achieving convergence across functions and departments toward a unified end-to-end (E2E) process...

  • Associate AP Invoice Processing Process Expert

    2 weeks ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱1,500,000 - ₱3,000,000 per year

    Job Description Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of...

  • Associate AP Invoice Processing Process Expert

    7 days ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱1,500,000 - ₱3,000,000 per year

    Job DescriptionRole based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a...