Customer Support Specialist
4 days ago
The Opportunity: We are seeking a highly skilled and empathetic Customer Support Specialist to join our world-class support team. This is a critical role responsible for providing our users with an outstanding customer experience, ensuring every customer feels heard and valued, and representing our brand online at all times. In the last 2 years, we've grown this brand from $0 to multi-8-figure revenue and now need a driven and knowledgeable specialist to join us in taking our customer experience to the next level. So, What Should You Expect if You Join Us ? One of the fastest-growing and most innovative DTC brands in the world (we've hit multiple 8-figure revenues in 2 years.) Highly experienced founders team (multiple successful projects, with over $700M+ in collective experience). Great self-improvement-driven culture of top A-players in their respective fields. Think of us as a Major League sports team. We're here to perform and have a great time while doing it. We push each other to become better versions of ourselves. 100% remote and micromanagement-free. Because if we need to micromanage you, this is not a place for you. Job Responsibilities : Customer Experience: Provide our users with an outstanding customer experience via in-app live chat, phone, and email. Problem-Solving: Think critically and proactively to solve complex problems, taking ownership of issues from start to finish. Never settle for a superficial fix. Stakeholder Management: Collaborate with multiple internal stakeholders (e.g., fulfillment, logistics, marketing) to gather information and ensure timely, effective resolutions. Documentation & Reporting: Meticulously document all customer interactions and resolutions in Zendesk to maintain a clear record and identify recurring issues. Feedback Loop: Provide clear, actionable feedback to the support team and leadership to help improve processes and prevent future complaints. Knowledge Base & Efficiency: Leverage the knowledge base before seeking help and proactively suggest new automations to improve efficiency. ????Core Skills and Competencies : Exceptional Verbal and Written Communication in English Emotional Intelligence and Empathy Critical Thinking and Problem-Solving Mindset Zendesk and Telephony System Proficiency Strong commitment to delivering exceptional customer service. Ability to combine human empathy with effective use of technology and automation. Ability to work independently and make informed decisions. A proactive and positive attitude with a desire to continuously learn and improve. Your Experience: 2+ years in a similar customer support role. Proven problem-solving skills and the ability to take ownership of issues. Proficiency with Zendesk and modern telephony systems is a must. Preference for candidates with experience in the US e-commerce market. Outstanding command of the English language, both written and spoken. #J-18808-Ljbffr
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Customer Support Specialist
3 weeks ago
Mandaluyong, Philippines Razer Full timeOverview Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work , offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work , providing you the unique, gamer-centric #LifeAtRazer experience...
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Customer Support Specialist
2 weeks ago
Mandaluyong, Philippines Zappy Full timeCustomer Support Specialist Location: Remote (with flexibility for overlapping U.S. business hours) About the Role Zappy BPO is looking for an empathetic, detail-oriented Support Specialist to join our growing customer experience team supporting one of our key technology clients. You’ll be the first line of defense for customers; helping resolve issues...
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MedTech Customer Support Specialist
1 week ago
Mandaluyong City, National Capital Region, Philippines Comrise Full time ₱900,000 - ₱1,200,000 per yearAbout the RoleWe are looking for a MedTech Customer Support Specialist with a background in Medical Technology or Clinical Laboratory to join our growing team. In this role, you will provide high-quality technical assistance and customer support for in-vitro diagnostics (IVD) devices and laboratory systems. You'll work closely with customers, field...
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Mandaluyong, Philippines Exceptional Dental Full timeFueling the business of fun. Not just a game-changer, it’s a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability. With Embed’s platform, a business (single...
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Quality Analyst | Local Account
6 days ago
Mandaluyong, Philippines Support Services Group Full timeAbout the Role Are you ready to embark on a career where your attention to detail and commitment to quality shine through? As an entry-level Quality Assurance Specialist, you'll be at the forefront of ensuring our organization maintains its reputation for outstanding customer service. Your daily tasks will be diverse and dynamic, including: Engaging in...
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Technical Support Specialist
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱250,000 - ₱500,000 per yearCompany DescriptionSutherland specializes in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics, which are crucial for enterprise success. Working with globally recognized brands, Sutherland offers market-leading technologies and business process excellence. Their Digital Engineering services provide the foundation for rapid...
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Educational Support Specialist
6 days ago
Mandaluyong, Philippines Tutor Me LA LLC Full timeEducational Support Specialist (Academic Success Coordinator) Educational Support Specialist (Academic Success Coordinator) This job is fully Remote! Clear and excellent English communication skills required. A recorded self-interview is required to apply for this role, apply only if you are willing to accomplish the self-interview.ResponsibilitiesThe...
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Mandaluyong City, National Capital Region, Philippines Embed Full time ₱1,200,000 - ₱2,400,000 per yearFueling the business of fun.Not just a game-changer, it's a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability.With Embed's platform, a business (single or...
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IT Support Specialist
1 week ago
Mandaluyong, Philippines First Multi-tech Industrial and Development Corporation PH Full timeHandle technical issues related to hardware and software as an IT Support Specialist. Your Role Key responsibilities are as follows: Install and configure computer hardware, software, systems, networks, printers, and scanners. Monitor and maintain computer systems and networks. Respond promptly to service issues and requests. Provide technical support across...
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Customer Support Specialist
2 weeks ago
Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱360,000 - ₱480,000 per yearSalary: P30,000 to P40,000 (Monthly Package)Schedule: Monday - Friday (6:00 AM - 3:00 PM PHT)What are we looking for? Skills Required: Bachelor's Degree in any relevant course.Minimum 2 years of customer-facing in a customer support/service or help desk role, ideally supporting the financial-related industryLending Experience (consumer-facing or...
